GameStop - 6069 - Mustang Crossing

dude at the register was pretty cool to everyone i saw before me and let me trade my games in with ease and he was quick with it aswell, a pretty quick in and out exchange 5/5

Wasn’t sure if I was going to leave a review or not as I was giving grace that maybe this guy was just having a rough day but after checking on here & seeing others with similar problems I decided to. Went with my adult daughter today to purchase a ps5. She went up to the counter and was doing that while myself and my younger daughter were looking around at Pokémon cards. I could hear the guy being passive aggressive with her and speaking in a condescending way about her knowledge of the system etc. She was matching tone right back. She knows not to let some weasel walk on her. (keep in mind we already have one ps5 and have games already). He was like well you aren’t gonna be able to do much with it if you don’t get any games and again she mentioned we already have one ps5 and games at home. Then he started pressuring her into a protection plan. She ended up giving in I guess because I was focusing on my other kid letting her choose some cards. He was so mad it was obvious that she wouldn’t buy any games. So as I’m walking up to the register with my younger kid my oldest had just finished paying. He says loudly and aggressively “I thought yall weren’t buying anything else?” I said “well we’re not paying together I’m buying these (cards) and she bought that”. He goes “well that doesn’t matter we should have done it all together”. I said “well we didn’t”. He rings up the cards and then walks off as I’m paying. He didn’t offer a receipt or anything just walked away mumbling all aggressively “yeah we definitely should have done all of this together”. It was weird and he was super weird. Won’t be back to that location.

I had one of the worst customer service experiences I’ve had in a long time at GameStop thanks to Andrew H. From the moment I walked in, his attitude was off — super rude, short, and honestly kind of aggressive for no reason. I asked a simple question and got a response like I was wasting his time. No patience, no basic customer service skills, just straight-up irritation. It felt like he didn’t want to be there and was taking it out on customers. If you hate your job that much, maybe don’t work in a customer-facing role. I shouldn’t leave a store feeling annoyed just for asking for help. Definitely won’t be coming back if that’s the kind of service they’re okay with.

Had a great experience, Andrew went above and beyond. I had an issue with Resident Evil Requiem. Instead of making excuses, he looked for a solution to fix the issue. Honestly, seeing him care, made me an even more loyal gamestop customer. Thank you

Guy behind the counter was aggressive. Threw a game across the room into the back wall like a frisbee but with a lot of force (scared my son) because the price was marked wrong when he actually just pulled the wrong game from the drawer himself. Spoke condescendingly to my young son who was paying for a game with his own money and told him he needed to unfold his money before he would take it from him. Then he kept correcting my son after I told him to speak directly to me. He was mad when we didn’t buy a membership and didn’t want to check the phone number and declined the protection plan that he pushed 3 times. Won’t be back to that location.