GameStop - 5992 - Shops @ Grayhawk

I didnt catch the names of the two clerks that helped me. But they knew the exact game I wanted, based on a the vauguest of descriptions. Ill be back to this store

I came in because they had the switch 2 in stock online, and they did have it! I was happy and bought it, but the customer Service is terrible. He kept asking me if I wanted to buy anything extra, I politely declined, I don't need any accessories or physical copies of a game right now. I also like to buy them on Nintendo store. He says to my face "Okay then I don't know what your gonna play then". I understand wanting to upsell products as it looks better on the associate and company, but the comment and overall rude interaction was just unnecessary. I couldn't wait to get my switch and get out... He also didnt offer to put my switch 2 in a bag, he just put the box down on the counter and walked away.

Placed an order at 10am for pickup for one game. Came in at 4pm and they ask me if I revived the email saying my order was ready. Told them no, but i had been 6 hours. The said to me “it’s not ready then” with serious attitude. 6 hours to fulfill a 1 item order is insane. The game didn’t even end up being in stock. Waste of my time and the workers need to learn how to do their jobs. I worked at a retailer for 4 years doing BOPIS. We had to complete all orders in under 2 hours. There’s literally no excuse.

Came in to see about trading in my VR headset. Mike went above and beyond with customer service and making sure I was satisfied with my purchase. Kept me under the amount I wanted to spend on the upgrade to PSVR2 and taught me things I wasn’t aware of ! Will be going back to mike every time

⭐️⭐️⭐️⭐️⭐️ Outstanding service on Black Friday I want to recognize Mike, the manager at the Shops at Grayhawk in Frisco, TX, for providing absolutely exceptional service on Black Friday. Even with the huge crowds and constant rush, Mike stayed calm, organized, and incredibly attentive. He was not only helping customers on the floor but also coordinating staffing across multiple stores, making sure every area ran smoothly. You could see his leadership in every part of the store. No matter how busy he was, he still took the time to answer questions, offer help, and make each customer feel taken care of. His professionalism and positive attitude made a noticeable difference during one of the busiest shopping days of the year. It’s rare to see someone handle that level of pressure with such grace, dedication, and genuine customer care. Mike truly sets the bar for what great service looks like. Thank you, Mike, for making a chaotic day feel smooth and well-managed. Your hard work did not go unnoticed.