GameStop - 5766 - River Edge Plaza

I just got one of the Magic the Gathering Spiderman Bundle boxes and the guy gave it to me. I didn't get to pick and the box he gave it to me came with a fully damaged collector box. Which was really disappointing since we pay so much money for these boxes and I partly bought it for the box design. Also the guy that worked there looked like he was hating life, staff not friendly.

I am a manager in retail and The worker was overwhelmed with trying to help a store full of customers without backup help. There cashier was on video call with 2 different people explaining how to do a process which tells me there is poor training from management this associate should have never been left alone if he did not know how to perform this transaction and definitely should not have been in the position to have 2 different people on a video call to execute the transaction this is unexceptable and poor business and diplorable customer service. Game Stop needs to re evaluate this location and the management staff if you have high turn over and declining profit this is why. Game stop do better👎👎😡😡😡.

RUDE CUSTOMER SERVICE. If I could give zero stars I would! This is the worst game stop I’ve ever been to and I have shopped at games stop for years! My husband and I stopped by while we were vacationing to get Lorcana cards and Pokémon cards. We were treated very poorly by Ashley. She ignored us the entire time and when I asked questions she shrugged and said she didn’t know the prices on trading cards. We spent quite a bit of money in the store just to be treated like trash. When we came in she was talking to another employee and that employees family without saying a word, when I asked questions she seemed irritated. We asked for cards that were in a locked case and we stood their waiting, when she went to open the case she stared at us until we scooted over so “she could get into the case” there was more than 3 feet between us before she gave us a dirty look. She could have easily have opened the case without acting this way. Overall terrible experience.

Long story... Make it short. Ordered a game for my husband.... Stuck in processing... Canceled.... Re ordered... Stuck in processing.... Tried to cancel.... Fight it... Fight it. Get an email confirming it's canceled... A month into all this I get a charge for the game that was supposedly canceled... Call the store because online wouldn't give a full refund for it. I didn't choose to ship. They sent it after confirming it was canceled, not my fault. Talked to Ezekiel he said he would give me a full refund and let the employees know about the situation. I go in and the girl said the person to help is in the back on the phone. You could hear her laughing and cutting up, waited a while and she came out with her keys and ready to leave. She did stop to help. I opened the package infront of them as to give them less ammo, and of course the game was already open no plastic seal nada supposed to brand new. Said they would mark it as defective since it was open. Finally got a partial refund but not the whole I was still 7 dollars short. Was bassically told to take it or leave it because it was for the shipping. Again the order was canceled I didn't make them ship it. I had proof. 70$ for fatal frame in total with replacement plan. Just order from Amazon 40$ and save yourself the trouble.

Tonight I took my friends son to this location on a whim to buy him a SH figure arts. Specifically the dragon ball z figures. When we pulled in the front door said they would not return until 8:30. They close at 9. I understand they have to eat and take breaks. This is not the staffs fault. This is poor scheduling. The breaks are important. I do understand that. But taking the break 30 minutes before closing is a bit odd. Also not having more than one employee to cover the store is ridiculous. We have been here several times and the staff has been “less” than helpful and act like they are miserable to even be there. This kid is 11 years old and a passionate customer of this store. His dad has spent “AMPLE” amounts of money in this exact location. Just think the owners should revamp their scheduling and training a bit. Hate seeing this kid disappointed EVERY time he comes here.