GameStop - 5540 - Maplewood Square

For only one person working, and there being several costumers in the store, he managed to very quickly and politely help everyone in the order they came in, which was quite impressive. Even though he didn't take everything I had, he guided me in the right direction, and even helped me to quickly organize all I had, which was pretty awesome. So I will definitely be back!

Apparently this location doesn’t know how a phone works. You think with all the reviews stating this that they’d maybe idk correct the behavior? I’ve called nearly 10 times today since they opened to check if they had a ps vita in stock that says it is on the website. I live 50 minutes away so I’m definitely not driving all the way there just for them to tell me it’s not in stock. So instead I placed an online order for it. Well it’s been over 2 hours. Still no cancellation or ready for pickup email. And guess what? No answers to phone calls either. GameStop is NEVER that busy. And these are the reasons why. Crap service. Rude employees, high prices and low stock. Do better.

Zach was a beast. Easy trade in, super knowledgeable, offered me everything was very thorough and knowledgeable. I love GameStop and its employees like him who make me choose to continue my pro membership and buy consoles from your company. Shout out Zach appreciated your work brother 🫡

A few weeks ago I came in looking for a ps5 controller (the limited grey edition). Wasn’t available, but the gentlemen who helped me (I apologize not remembering ya name!) was super helpful yo! I ended up buying the purple controller and he did an excellent job selling me or what I like to say, giving me all the information to make a good decision. Because of him I bought the rig headphones (100$) and they have been excellent. Wanted to say thank you and to give him a raise! He doing a good job!

This 5/5 review is specifically for Zach and this location. Whatever he's being paid isn't enough. The rest of this review comes from a place of anger, and deep dissatisfaction with corporate GameStop -- Specifically their card grading service with PSA. A high value card of mine was damaged by PSA during the grading process. PSA noted that the damage happened in their possession but didn't accept fault. GameStop refused to make proper reparations. Instead of paying out $500 (their current insured maximum) they only paid out $200 due to a technicality surrounding my submission date. And to be clear, even $500 only covers half the damage caused. My childhood card sustained over $1,000 in damages because I paid GameStop to protect it. Anti-customer. Anti-consumer. I hope someone from corporate sees this review and makes things right. I'm heartbroken at the damage, and irate at the indifference from the higher-ups.