GameStop - 5534 - Riverwalk Center

I had a very frustrating experience with this GameStop. I purchased a pre-owned Switch 2 console from this location, and it would not cast to the TV. I drove an extra hour back to the store expecting a simple fix or exchange, but was told they couldn’t do anything and that I would need to go to another GameStop. What makes this worse is that the console was not actually defective. The GameStop location in sooner road in OKC took a few minutes to troubleshoot it and found the issue immediately, it was just the AC adapter. As soon as they plugged it into a new one, it worked perfectly. This shows the Moore location did not properly test the console before selling it, because this was a quick and simple diagnosis. The difference in customer service between the two stores was night and day. The Moore store, including the manager (I believe her name was Shannon), was dismissive and unhelpful, offering no real solution besides telling me to go somewhere else. Meanwhile, the other location actually took the time to help and resolved the issue on the spot. On top of that, when I originally purchased the console, I was signed up for the GameStop Pro membership because it would give me a discount, and I was told by the employees that they receive kickbacks for signing people up. It’s frustrating to be sold a product that wasn’t properly tested, offered no real help when it didn’t work, and then upsold on a membership in the process. Overall, this situation could have been resolved in minutes if the Moore location had taken the time to troubleshoot or properly check the product beforehand. The lack of effort and accountability, especially compared to another store, is disappointing.

⭐️ 1-Star Review — Absolutely Unacceptable This was one of the worst experiences I have ever had at a retail store. I came into GameStop with my three children and politely waited while two employees “worked.” One literally decided to eat at the counter and told me I had to wait until she was done chewing. Unprofessional does not even begin to describe it. When it was finally our turn, the other employee told her to do a drawer drop. Fine, I waited again. Instead of helping us, the newly freed employee chose to start marking inventory right in front of us. Then came the moment that made my jaw drop. After finishing her drop, she looked me directly in my eyes, in front of my kids, and said: “Thank you so much for not robbing me while I did that.” I was stunned. To imply a paying customer, a parent standing there with children, is some kind of threat is beyond disrespectful. It was disgusting, humiliating, and so wildly unprofessional it almost did not feel real. I will NEVER return to this location, and I truly hope corporate sees this because the behavior I witnessed today was absolutely unacceptable.

GLAD I CAME HERE INSTEAD OF BEST BUY!!! Tyrique was so helpful! He helped us pick between an external drive and internal drive for the Playstation 5. Even showed us youtube videos on how the internal one was easy to install. Very helpful and would recommend shopping here for electronic needs.

You'd think a company circling the drain would want to be open every minute of their posted business hours. Drove 20 minutes to this location for them to be closed early. Pleaded with employee they laughed and shook their head. Awesome. Super happy I didn't renew my pro account . Too many options out there to deal with companies that don't care about their customers.... Update: the primary manager for this store is the friendliest, most knowledgeable gentleman, saving grace of this place.

Got a used switch for a great price!!! They had more used and new switches in stock too!!! POWER TO THE PLAYERS 🌎