GameStop - 5530 - Marketplace Corner

Been going here for years staff is always knowledgeable and cool don't know why Marvin is getting so much hate never had a problem with the guy he's always been helpful whenever I've shopped he's straight forward and to the point.

Went out to GameStop for the first time in a long time, excited and looking forward to going. Wanted to participate in the controller trade in deal they had going. Brought in two controllers, a regular one & an elite controller. Neither were defective. Upon arriving, Marvin told me that he would not take the elite controller claiming that I needed the box for it, but took the other box-less cheaper controller with no problem. Disappointed because this was not mentioned anywhere beforehand in the promotion, add to it the curt-ness of the employee that I witnessed. When I arrived, I politely asked if they were still running the promotion, because I was thinking it had probably been a long day. He goes on to tell me it’s going to take about 20 minutes (it took 5). Also confused me that they would take the cheaper controller with no box, but wouldn’t even think twice about taking the higher end one I was trying to trade in. Then goes on to tell me if I don’t add warranty to it, I can’t bring it back in there. Not to mention the advertisement says the same amount of credit for a working one, and I got $16. Oh well. Won’t be back anyways.

The only thing keeping the doors open at GameStop are the trading cards which are insanely overpriced. The Murfreesboro location is hot garbage. The manager almost always has a bad attitude and just about everyone that works there takes their sweet time doing anything. Basically I’ve dealt with bad experiences at this place many times but the final straw was today. Went to pick up a pre order and I sat there for a good amount of time and was just straight up ignored. When I was finally acknowledged I just canceled all my pre orders and asked for a refund. This place is just awful

I was signed up for a pro membership without being told. The staff signed me up for the membership and warranty without asking then told me it was the cheapest the price could be. When I asked for the warranty to be removed I was met with frustration which was confusing because I was polite about it. I later saw the pro membership charge and am left really confused over it. Don’t get me wrong I totally understand pushing sales. I sympathize with this as a fellow minimum wage employee. This isn’t just a criticism of the employee but also the company for pushing quotas so hard that it leads to dishonest interactions between customers and employees. The economy is rough enough right now and people deserve to be able to play consoles and games without being milked for every penny. If he had been honest I most likely would have been interested in whatever the pro membership is but.. I was told nothing about it, so i’ve been led to believe the membership itself is also sketchy. Make sure to check what they’re sticking on if you buy from gamestop :)

Went to this GameStop to Pre-Order a new Pokemon set. Marvin, who I now see has been mentioned several times across these Google Reviews, was friendly enough to help me submit the order. However, upon checking my receipt at home I discovered I had been enrolled in, and charged for, a GameStop Pro Account. When I called the store about this problem only one hour after my purchase Marvin answered and told me he had no memory of my transaction and told me any Pro Account issues would have to be submitted to Customer Service after 24 hours. He was very unprofessional and rude. I would give negative stars if I could.