GameStop - 5364 - Saint Cloud

Its nice sometimes they have things your looking for! And great service and also if your a shf guy and loves dbz then come here usually they have lots of them I picked up two figuarts goku black rose and ssjb goku! I love this place!

Won't return. Not sure what the employees name was but her customer service was trash enough for me to never return without a logical explanation for why: we were not acknowledged walking through the door, we got dirty looks as if we were in someone's house against their will, and then leaving we were not acknowledged at all. I don't need praise (I'm just a paying customer) but at the very least treat me like I exist? Maybe? At any rate, as the company continues to close it's doors you can rest assured I would drive miles to find a better GameStop before I waste my time with this location again.

So this happened today (May 26 2026) I came in to make a return for a 3ds with a defective battery (obviously pre-owned) that i had purchased the day before, however Walter here at 13th street decided that he was going to make up his own rules and said that defective items are exchange only, no matter what. I showed him on the receipt where it says pre-owned is returnable within 7 days, and he said no, "All items, new or pre-owned are exchange only if they are brought back for being defective. I've been working here for years and it's always been that way". Bro I've literally been buying consoles and returning some defective for years, I don't know who he was kidding. I asked him to put it into the POS and see if it denies the return like he claims. Instead he just walked away while I asked him to call any other Gamestop and ask them about it because I had done it multiple times before. I ended up calling the West Vine Street Gamestop and put the manager (Athos) on speaker as we explained the situation. Athos then told him that policy is that any pre-owned can be returned for a full refund within 7 days whether it is defective or not. Walter actually decided to argue with that manager saying that he has only heard of defective items being exchanged....like cmon how are you gonna argue with a literal manager? Finally Athos managed to convince Walter to follow what the POS says, not just what his ideas are. And suprise suprise, the POS allowed the return despite being marked defective. Not even an apology from Walter. Such a huge waste of my time for this guy's hardheadedness. Horrible experience. Only positive thing was Athos fighting for me to not get scammed by Walter. Give this man Athos a raise!

Their systems to see warranties for returns was down last week and they said to come back next week, so I’m calling them since it’s been a week and in the span of 10 minutes I called like 12-15 times and all of them went straight to voicemail. All I have is a quick question. You can’t tell a customer to wait 2 seconds for you to answer the phone? And why are you dealing with one customer for 10 minutes? I’m sure it’s really just that the employees don’t want to do their job and are ignoring phone calls. They want me to show up and waste my time and my EXPENSIVE GAS to go there when it could just be a total waste. Very disrespectful and rude.

Went into this GameStop on my son’s bday for him to look and spend some of his birthday money. The whole time there I heard the gentleman working there, Josh, greeting and helping customers with warmth, patience, and knowledge. He is truly doing a great job and all the customers that he helped thanked him. I hope he goes far in your company as he’s definitely the type of employee that a business should do everything to keep and compensate well.