GameStop - 5343 - Killeen

Little to no wait, for the most part always have what you're looking for, if not they are very helpful on giving you other locations to get your desired item or even make the other stores reserved aside for you if doing a asap pick up which is amazing. Very clean and organized store in Trimmier rd also associates will help you on every aspect even redeeming your pro coupons or points! Always respectful, helpful and very friendly.

Unprofessional, they dont take returns. Are you joking? Wonder if these places will go out of business soon...

This is the worst experience with ANY store we have had EVER. McDonald's gives you better service. They made my kids and my husband wait for an hour and a half while they helped other people. Then offered them $20 for a Xbox One after an employee offered full price the night before but the system crashed before he could issue credit. They were told paying customers came first. Tell me how they aren't paying customers when they're also buying stuff?! Either way that is horrible customer service. I wish I could give this store zero stars. Google needs to make that a thing. Better yet negative would be even better. My family, friends and anyone else I talked to I guarantee you will never shadow the door of this place again.

They seriously just tried to sell my mom a 60 dollar game when all she wanted was a dlc add on for my nephew that costs 25 dollars. She told them what she needed and instead of being helpful they tried to take advantage of her because she didn't understand video games and stuff. NEVER GO HERE THEY TAKE ADVANTAGE OF PEOPLES IGNORANCE

Wish I could give this place 0 stars. We all know gamestop already priced high for items. But now they are even scamming off veteran discounts. Went in to buy TR UPC. Asked for military discount. Arana (64415) told me price was 174, I asked to confirm if the price was with the military discount. She responded and said yes. Paid the 174. Went to my car did not see discount added on to the receipt. Went back inside and Arana said that there is nothing she can do because it is non refundable and just responded have a good day. She knew the price didnt have the discount because she has been selling them all day and I even asked for confirmation before paid to make sure the discount was added. This is why ppl are avoiding gamestop now. Advoid this location and go to the one in the mall. This location will scam you out of discounts.