GameStop #5322

It’s already bad enough they charge scalper prices for pokemon cards but I caved so I guess that’s my bad. I asked for the mega greninja ex box and he grabbed the zygarde one. Both the exact same product at the exact same price essentially, but I didn’t realize it until after I had paid for it. When I realized he grabbed the zygarde one he refused to exchange it or let me return it even though I hadn’t left the store yet. He had just handed it to me and I was immediately ready to hand it back. I just think if they have the audacity to charge those prices they should accommodate when an employee makes a mistake like that since I can’t afford to just buy the one I want after already spending a ridiculous $90.

As a woman I cannot stand this place. I try to get simple info and get lied to about the weirdest stuff. I love cards I try to reserve a box and that’s a problem too. A friend got his card graded… it was in perfect condition until it came back with marker and edge damage. I can’t with them guys please be careful with your stuff fam!

I tried to buy a switch and was so happy until i was walking out and my receipt showed a charge i was not informed of.. so i returned the otem immediately.. i don't like being mislead or lied to, just say there is a charge for something that you said was free because i would have obviously have turned it down..

Loyal customer disappointed by misleading process and damaged card… I’ve been a customer of GameStop since I was a kid and have been a Pro member for years. Because of that, this experience is especially disappointing. This was my second time submitting trading cards through GameStop to be graded by Professional Sports Authenticator. When I picked up my order, one of my cards came back with visible damage that was not there before submission, I have photos confirming its original condition. The biggest issue was the pickup process. I asked to inspect my cards before signing, but the employee told me I had to sign first. After signing and then reviewing the cards, I immediately noticed the damage. When I asked for help, I was told it was “too late” because I had already signed. To be clear, this review is not meant to attack anyone personally. It’s to provide insight so others can be cautious when submitting cards. This is supposed to be a card-friendly service, but my experience did not reflect that. I wasn’t given a fair opportunity to inspect my items, and the situation was handled poorly. As a long-time customer, that’s frustrating. I’ve always supported GameStop, but if situations like this continue, it impacts trust and the overall image of the company. If you’re submitting cards here, make sure you insist on inspecting everything before signing, don’t rely on verbal instructions alone. Sincerely, Alejo Landeros

Absolutely BS that Cards take 4 months to get graded because this company is to cheap to upgrade the service to PSA. They make tons of money to charge to ship cards in bulk. 50 ordered times 10 shipping is robbery at the customer expense never will I do this through them again. To top it off everyone plays the "its out of my hands"