GameStop - 5159 - Airpark Plaza

This was one of the most disappointing customer service experiences I've had with GameStop. I preordered a Pokémon Pitch Black Elite Trainer Box months in advance and paid $45 to secure my preorder. Before release, I made every reasonable effort to communicate that I would be unable to pick it up on release day (July 17). I stopped by the store in person on Thursday, provided my information, and specifically told an employee that I would be picking it up on Monday during my lunch break. I also made several attempts to call the store beforehand, but no one ever answered the phone. When I arrived to pick up my preorder, I was told that because more than 72 hours had passed, I would now have to pay a higher price. At no point during the preorder process or during my visit to the store was I informed that my price would no longer be honored after 72 hours. Had this policy been clearly communicated, I would have made other arrangements. What was even more frustrating was the complete lack of effort to resolve the situation. Despite the fact that I had already communicated my circumstances and attempted to contact the store multiple times, no accommodation or customer-focused solution was offered. It felt like my loyalty as a customer meant absolutely nothing. To make matters worse, when I decided to cancel my preorder, my refund was not returned to the original credit card I used for the purchase. Instead, I was handed cash without being asked or given any explanation. For a preorder that was originally paid by credit card, this was both unexpected and unprofessional. This entire experience reflects poor communication, inconsistent customer service, and a lack of accountability. Customers who preorder months in advance should not be penalized because policies are not communicated, phone calls go unanswered, and prior conversations with staff are disregarded. I cannot recommend this location based on my experience.

I was on the phone while visiting the store, minding my own business, when one of the guys, an asian dude, comes and ask me what am I doing that I spent a while in the store, and that is weird. First I had to pause my phone conversation, to tell him to back off, that when I am ready I’ll let him know. Guy approached was totaly rude. In the end they didn’t even have the game I was looking for, and were not able to help me find it in another store.

Awesome selection of games and collectibles! The staff is super friendly and always ready to help you find what you need. I love browsing the shelves and discovering hidden gems.

The store says it closes at 7. I arrive at 6:20 and the employee refuses to open the door because they are “closed” even though there are another 40 minutes left. This is super disrespectful as I had to make far drive to get here and being denied entry looks terrible on the company. DO BETTER!

This , THIS … is the store manager ?! No wonder gamestop is going out of business. He is the worst case of “ i don’t want to work at gamestop but i have no other choice” , pathetic in every sense of the word. He fumbled my sale so bad just because he was unhelpful and with an attitude on top. Multiply that, by god knows how many times with other people and you got yourself a failed store. But i suppose thats the reason he cant work anywhere else and gamestop is failing. Avoid this place 0 out of 10.