GameStop - 5061 - Gateway Courtyard

I didn’t get the name of the lady who helped me pick out a controller today, but I thought it should be worth mentioning she did a great job running the whole store all by herself for 12hrs straight and still taking the time to promote the business. From one store manager to another, that is not a easy feat.

Usually I enjoy buying my games and such at GameStop, but unfortunately the last couple of times I was there, I witnessed who I believed to be the manager, (blonde short and white woman idk), talking to a girl employee in a very harsh and abusive way in front of customers including me while she was trying to check us out. Another time the same manager and employee were there and I heard the manger screaming in her face!! I don’t think there’s anything in retail that warrants that kind of behavior. I’ve never made a google review in my life, but the way that woman treats her employees should not be tolerated.

The girl that works there is very sweet and helpful! This is the best GameStop I have visited. The staff are knowledgeable and dedicated to helping and providing the best possible service to customers!

I love buying stuff here and the crew is kind and helpful

Before visiting this store, I called to inquire about their policy regarding an online promotion: spending $250 qualifies for a $25 discount upon in-store pickup. The representative assured me that they indeed honor this promotion. Regrettably, despite my preference for this particular store due to its stock availability, my experience upon arrival was profoundly disappointing. The only representative present is the person in the image, demonstrating an unacceptable level of rudeness and lack of professionalism. So I approached him with the intention of showing the items I wished to purchase on my phone, I was met with a curt response: "whatever we have on the wall, that's it." This attitude displayed a complete disregard for customer service. I ignored the attitude and proceeded to locate the items myself, noting that they were also on sale. Upon bringing them to the counter, the total rang up to $277, entitling me to the $25 discount, thus totaling $252, consistent with the amount displayed on my phone. Politely, I inquired whether the discount had been applied. In response, he dismissively retorted, "you already have plenty of discounts." I reiterated that the items were on sale, attempting to show him the expected total on my phone. However, he exhibited no interest in assisting or even acknowledging my concern. Abruptly, he became confrontational, stating, "Do you want them or not? If not, just get out of my store!" Confused by this sudden turn of events, I questioned why the advertised promotion on their website was not being honored. His response was to begin removing the items from the counter and proceeding to serve the next customer. Subsequent research revealed similar accounts of poor customer experiences with the same individual. Whether this location operates as a franchise or not, whether he is the manager or the owner, such behavior is wholly unacceptable in a retail environment. It is disappointing to witness such a disregard for the principles of customer service, particularly in an establishment aimed at providing entertainment for children. I implore @GameStop to take appropriate action regarding this individual. To save yourself a day, I advise against visiting if you encounter this person behind the counter.