GameStop - 4917 - Brandon

Friendly staff and knowledgeable! Great products as well!

Picked up my PSA submission that took over 3 months. Gamestop charges over retail price now for Pokémon cards. How is this even legal

Honestly one of the worst customer service experiences I’ve had at a GameStop. The first employee was rude and dismissive the entire time. He rolled his eyes when I said I had a trade-in, gave me attitude when I declined the Pro membership, and scoffed when I asked for cash instead of store credit. The second employee who checked us out was better and more polite, but was still a bit pushy about the Pro membership after I had already declined. There’s no reason to treat customers like they’re an inconvenience for asking normal questions. Overall, very unprofessional and left a bad impression.

Consistently terrible experience at this GameStop. Always hassled about returns, accused of opened packages, or threatened it’s been past their piss poor 15 day return policy. Will not be shopping here in the future when Target and Amazon offer superior customer service, better pricing, and less attitude. ✌️

I recently had a very disappointing experience at this store. My 13-year-old purchased an accessory, and the salesperson did not explain the return policy. We also purchased the warranty, but when we returned because the item was incompatible—since it only works with a PC and not an Xbox—we were told it couldn’t be returned. The item was never used; we only opened the box to check that everything was inside, especially since they often sell pre-owned products. The manager or front desk employee was extremely disrespectful in front of my children. He completely ignored us, read the receipt in front of me in a condescending manner, and made me feel as if I was being belittled. This was by far one of the worst experiences I’ve had when purchasing video games or accessories. No matter what they claim, this kind of poor return policy is exactly why so many people prefer online shopping. Amazon and Best Buy offer far better return policies than this business. After being a GameStop Pro member for 15 years, I will never shop here again. I will also make sure to warn others about my experience so they can avoid the same frustration. You haven’t just lost my business—you’ve lost others through word of mouth as well.