GameStop - 4808 - Hiram Pavilion

Absolutely terrible customer service. I purchased a size large shirt for my husband in July, but it ran so large that I needed a small. I brought the shirt back brand new, unworn, with the tags attached and simply asked for an even exchange for the exact same shirt in a smaller size. The employee actually began ringing up the exchange, then told me they couldn't do it because it was outside their 15-day return window. I understand having a return policy, but I wasn't asking for a refund — just the same brand-new merchandise in another size. I even asked if a manager could approve it and was told there was nothing they could do. That's an unnecessarily rigid policy and terrible customer service. I won't be back.

Purchased a pre-owned pS5 for my son for his birthday. Gave it to him 1 week later. Game system continuously turns off. Took it back to the store because per their website, pre-owned consoles can be exchanged within 15 days. Was told their store can’t do anything past 7 days. That is not what is listed on their website. So we are out a switch that was traded and have a defective PS5

Went to the GameStop in Hiram recently and I tried to buy gamers pro rewards for my account, the lady at the register could not help me because I had two accounts open under the same Email, I’ve been going to GameStop since I was a kid this was the FIRST time I ever heard nonsense like this, normally the clerk can just put my pro rewards on my most used account but this lady gave me a customer service number instead so I just just the store and went to another GameStop, The Guy at the register cleared up this matter in minutes and even changed the error that caused me to have two accounts in the first place so I was able to buy gamers pro and preorder Halo and GTA 6, I knew for a fact the Lady at the Hiram Game Stop DID NOT know wth she was doing, so glad I won’t be going back there no more to deal with their incompetence.

My daughter and I went into game stop looking for a couple pieces of console items we needed for two different consoles. There was a lady in front of us and we had no problem waiting while whatever was going on, while waiting the (younger girl with long brown semi wavy hair) first did not greet a single person that entered the store but with an attitude she looks at me and says “what are you waiting on?” I told her what we were looking for, she definitely did not seem knowledgeable about items in the store or where they were located but when I explained what we were looking for for each console she caught an attitude more trying to make me look stupid and saying those won’t work on that console you need that certain consoles adapter etc, umm yes I know that’s why I said we were looking for two items for two different consoles. Someone needs to help her with her customer service because after that we will not spend our money in that location ever again.

prior info: first time we went (keep in mind we uber) we called the store checking on a warranty which was still valid for a couple of weeks we also let the associate know that we were coming in within the next 20 minutes. upon arrival the associate then says that they don't have any of the items we intended to trade in available ,which then lead them to say the next time we come make sure to call in and check if its available although you'd think that they would mention if they had it in stock especially if ur calling and telling them ur coming in shortly for a warranty. right? . FAST FORWARD TO TODAY...we made sure to call again asking with very specific details if the items were in and making sure it was for our systems, which they said yes. so then we get another uber make our way there not even 30 minutes later just to be told that the one we are trying to trade in is discontinued and the other one wasn't in stock but a cheaper one is(of the discontinued item) ....so while trying to trade it out the person who was checking us out stated oh she sure does return stuff alot.. keep in mind WE BUY WARRANTIES FOR A REASON???? MORAL of the story if u can get to another location please do or if you cant just go in person do that instead because clearly calling doesn't help even if the staff refers you to do so.