GameStop - 4686 - Centrum at Crossroads

I'm thinking of switching from PS to XBOX so I wanted to feel what the controllers were like before making the jump. I went in and asked if it was possible I could just hold one of the pre owned controllers to see how they feel. The lady working was quite confused at the request and just starting asking about what color or if I looked at their wall of controllers. Didn't acknowledge my question at all. Very weird interaction

Do not come to this location. Go to ANY other store. I wanted some controller extenders, and saw cute Minecraft ones in the PlayStation section that I liked. I have an Xbox controller. I did research, for some reason only looked at one website that said they would fit. Should have done for the research , that's my mistake. Went back to return the item less than an hour after purchasing. Apparently They have a line on all receipts saying 'only unopened products are eligible for return within 15 days of purchase.' ALL gamestops accept returns of any kind as long as the item isn't broken or damaged. The support agent i was on the phone with will be flagging this location. Should be getting a refund or store credits soon, just completely do not agree with this locations practices. I've been to many gamestops, and returned many opened products throughout my life growing up, and have never ran into this issue. Poor practices. Terrible location.

Jeeez I should have read the reviews first. Just completely incompetent staff. The girl with the mustache told me if I was selling my Xbox series x I would get $250 but really that was in store credit. She also neglected to tell me the Venmo would take 24/48 hours. Just awful never again

I would avoid buying used controllers from GameStop. Their testing process clearly isn’t reliable. I traded in a PS5 controller that had stick drift, and the employee couldn’t even detect the issue at first—it took a few minutes before it finally showed up. That already made me question how thorough their testing really is. Then I was given a replacement controller, and it didn’t seem like it was properly tested before being handed to me. I took it home, and it had just as much stick drift as the one I traded in. What’s frustrating is that this isn’t even the first time I’ve had this issue here. The same thing happened to me last year with a Nintendo Switch controller. Overall, it feels like their system either doesn’t catch stick drift well or the controllers aren’t being checked carefully enough before resale. I’d recommend going with a new controller instead of used if you want to avoid the hassle of multiple trips and defective products or just avoid this GameStop entirely.

I just called the store about the Switch 2 Tomodachi Life game, and whoever answered the phone responded in a quick, rude manner, saying they didn’t have the game. When I asked if she could check whether other GameStop locations might have it, she said their system was broken, but she continued to speak to me in the same rude way. I understand that the store may not have the resources at the moment, and that’s okay, but what wasn’t okay was how I was treated over the phone. I hope she has a better day.