GameStop - 4503 - Lynnhaven Mall

⭐☆☆☆☆ Refused My Trade-In Unless I Told Them What Another Store Offered I came in to trade in my PlayStation Portal, which was still in great condition. I’d only used it about three times over the past year. Right from the start, the staff was extremely off-putting. They immediately claimed there were problems with the device, even though I had already taken it to a local mom-and-pop game shop earlier that day to compare offers, and they found absolutely nothing wrong with it. What really shocked me was that the employees demanded to know what the other store had offered me. Even though the other store wasn’t even another GameStop. When I told them that was private information, they refused to even give me a trade-in quote unless I told them. They claimed that if the other store had given me a low offer, it would “concern” them about the condition of the device. That made absolutely no sense. What another store offers has nothing to do with whether my PlayStation Portal is in good condition. The most frustrating part is that I had called this GameStop earlier that morning, and they told me bringing it in for a trade wouldn’t be a problem. Yet when I arrived, they wouldn’t even provide a quote because I wouldn’t disclose another business’s offer. After leaving, I went to a different GameStop on Lynnhaven Parkway, and the experience couldn’t have been more different. The employees there were friendly, professional, never asked about competing offers, completed the trade without any unnecessary hassle, and even gave me a free game poster while rounding everything up to $91. It was truly a night and day difference. The staff at the Lynnhaven Mall location gave off really bad vibes, and the entire interaction felt unprofessional. Requiring customers to reveal competitors’ offers before you’ll even provide a quote is ridiculous. Treat your customers with respect and provide the service you advertise. Do better.

A decent GameStop. Friendly staff. Almost too busy for my taste for a smaller store. It was a little hard to make my way into the different game sections just because there were so many people there

Docking a star because it was listed in the wrong location, it's inset and hard to see, and they don't really deal with 'retro' tradeins. But the dude working there when I went was SUPER nice.

Had the absolute pleasure of stopping into this GameStop while on vacation. The store was incredibly well merchandised taking advantage of all store front space and then some. All items were wonderfully merchandised and the sections were just great. The store appears to be a trading card conversion/test store from the amount of product they have. I told both ladies here today that as a former employee of almost 10 years worked, this was one of the best mall stores I’ve seen merchandised from the sheer volume of product in the store to square footage given. Absolutely fantastic. On top of it, service was top notch. Both were very nice and pleasant and even recommended me somewhere to go instead of the aquarium during our stay. I don’t know if Corp Office still reads these but if the two ladies who were working today in the Lynnhaven Mall see this, thank you for the most pleasantly refreshing GS experience I’ve had in a very long time. Hope to return to this same staff in 6 months or so when we return. A+++

Bought what was supposed to be a new halo gaming locker from GameStop today. I tried to put it together and once I got only half way through noticed it didn't have any screws or controller holders. Couldn't finish putting it together and got told I could only get store credit for a defective product.