GameStop - 4372 - Valley Plaza Mall

Game stop took my id card to check it and didn't give it. Back game stop told me and my husband we can comback to game stop no more when I asked for my id card back game stop lost my id card and denied

Honestly just choose ANY other location if you wanna shop at GameStop. The workers here will cuss you out for looking at merchandise and call you a scalper just for asking about trading cards. I've had bad experiences in this store before but this takes the cake. They only care about you if you're spending tons of money. Definitely won't be back to this one ever again.

Purchased a game and a controller. The game was essentially free because of my pro points. I went to return the controller and they told me the points were applied to the controller. So the game I was supposed to have gotten free I now payed for… definitely something that should be explained or a option on what to apply too because now I’m returning both items instead of just one. Also the points don’t got back to me gotta love that.

Fix your workers attitude. Hispanic worker working on March 16th, 2025 was horrible to us. Went in to ask about an item, right away started with his attitude. Told us the item wasn’t there even though it was sitting on the shelf right next to him. We told him the item was right behind him and he said it was a wristwatch and he doesn’t know anything about it, so it’s not his fault. If you work there shouldn’t you know what things are? He then questioned us about playing the game and said we were horrible for still playing the game after stuff about the creator came out. We said we just liked the game, we didn’t care about the creator. After this he continued to verbally attack us with everything. Clear he just wanted to fight which is sad. Even if he was having a bad day it wasn’t okay to be that way. Never shop here man. Sad that GameStop allows their employees to treat their customers in such ways. The Caucasian guy working with him was nice. He tried to make the situation better. He should be a manager and the other should be fired 🤷🏻‍♀️

Good sized line maybe 5 people. Sales Woman made quick work of the line including asking about memberships and upselling. She helped me made me laugh and on the next...simple awesome