GameStop - 4323 - Hanes Mall

Sold me a broken Xbox 360 for which they did not give me a receipt for! You’d think they would inspect items to make sure they work before charging you 200 dollars. Very disappointed and now I own a broken Xbox that I can’t return

*Updated Review* I do not recommend this location. You may be signed up for membership accounts without your consent, and customer service with GameStop corporate is almost nonexistent. Will not shop will GameStop at all again, but definitely not this location. Would encourage you to find your games elsewhere [OUTDATED] Keegan is truly amazing, just wanted to give him a shout out. Glad I came in on a day he was there because he was patient and delightful and made me feel comfortable with all the store policies!

I’ll preface by going ahead and saying that I was in the mall on Christmas Eve day, that’s on me. I went in to pick up a preordered gift at a separate store. My fiance always stops at GameStop on our way out of the mall so I wandered in to see if I saw anything he’d like. I found a game, good price. Waited in line, patiently for about 30 minutes. Just happy to have stumbled upon the game. Listened to the cashiers haggle every customer about upgrades and extras and upselling - I get it, it’s part of the gig. I get to the up front with just the one game I wanted. They asked for the account info for discounts, gave them the number. They scanned the game. Then say oh no wait, the account is expired. Do you want to update it? I’m trying to save time for everyone so I say no that’s okay. Then the tone changed and I’m told ‘Oh well then I’ll need to see an ID’. I am almost 40 years old. I’ve had an account for years. I don’t have my ID, my wallet was with my fiancé in a separate store. Again, I know they can legally ask/require it for a ‘M’ rated game, and silly me for not having my ID. But this was enough to just cancel all together. Couldn’t give the courtesy. I’d have just saved the time. Will not be back.

I would say that this game stop is truly immaculate. Not only are they extraordinarily knowledgeable on different gaming peripherals they take their time with each customer to ensure that they can create a product combination to suit your extremely unique gaming needs. they left no stone unturned and actually felt welcome. I'll definitely be returning to buy more great products. it's nice to know that I don't have to if I'm looking for something specific. greeted me as soon as I walked in add knew exactly where to find what I was looking for. ask for the tall guy with a mustache. he'll fix you up quick ❤️

Good customer service. Good variety of options. very clean and organized, with plenty of space to brows around.