GameStop - 4136 - Mall Del Norte

Didn't even try to power on the console to see if it worked just said he can't take it in.....despite the console being fully functional.

Never seen so many employees in one store try to be as least helpful as possible I'm a pc gamer trying to find any reason to go to the store because I love gaming merch and really your employees have persuaded me never to return. I've never seen someone try so hard to lose a sale which I had already purchased and was getting ready to cancel it because of their behavior good luck guys

I called multiple GameStops all over the country trying to get a simple question answered. This is the only store where a real live person actually answered the phone! I greatly appreciate your help!

Great Game stop for Cards. Im always looking for tge ones that have them. Super appreciative to the manager I spoke with.

BEWARE!! There's this GameStop employee named Jose (ID 234614, tall, clean-cut hair, very short beard, stocky, middle aged man with salt-pepper hair) who kept trying to add warranty to my purchase for "free". I kept saying no at least four times but Jose insisted after every denial to add it because it was "free". He didn't explain why it would be "free" and even started becoming frustrated. I've never heard of free warranty at GameStop. To my knowledge, employees can redeem your points for a voucher ($1, $5, etc.) which they can then use towards the warranty. It leads me to believe he wanted to meet his quota at my expense and without telling me the process. I understand it's part of the job, but this is not the way to do it. Aside from that, every time I've interacted with him, he's never friendly or welcoming which makes me not even go there anymore. Other employees typically welcome and thank but this guy rarely does. Just wanted to give a heads up to other customers to be careful and make sure employees don't try to add stuff without your knowledge. All other employees have been great, but this experience soured GameStop for me.