GameStop - 4027 - Columbia Mall

They put a $4.99 warranty charge on my son’s $12.99 game. We weren’t asked the option they just added it automatically.

Manager is incredibly rude and condescending, dont go if you see him there (usually on launch days for games). They have snuck warranty onto my purchases 3 times now, and gotten snappy and rude when I returned it. They once tried to sneak a 25 dollar warranty on my switch 2 and when i refunded them and had them take it off, every visit since then theyve been rude snappy and petty. One time while figuring out how to use a giftcard they went "you dont do this often do you bud" in an almost condescending tone. They have also made sarcastic comments when i pick up games and the such, its mainly this manager and an employee that I haven't seen in months, so i assume they left for better things. you see a heavyset guy in some sort of retro game apparell and a beard, come back past 5 when he's likely not there or just another day. The other location on east broadway is miles kinder and more accomodating. Better to go there.

Jonah is so helpful and very pleasant. He is very professional. Prices are great! Keep up the great work!

I’ve been a customer and friend of this store/company since I moved here in 2008. They’ve always treated me with respect, and I’ve befriended everyone there, both past and present. I was even fortunate enough to meet an employee from Nintendo. For most of my childhood, I tried to get a job there. If they had hired me 14 years ago, I’d probably own the store.

This GameStop is truly the best GameStop I have ever been to. The store may be small, but it has a comforting atmosphere and almost never feels cramped. In most cases, it is very simple to find what you are looking for here and it never feels messy or unorganized. The best part is the employees (especially Jennifer and the owner, Bryon) because many times they have impressed me many times by doing the best they can to make sure I get the best deal and make as easy and quick as possible(They even remember me and my sisters name). Also, they have a pre ordering process that is much easier than stores like Target or Best Buy because instead of making me use a credit card or buy a gift card, I can just say what I want to pre-order, give them my phone number and address(and they may remember that info if you come often), and pay what I need to pay and you can even pay off that pre order gradually unlike other stores. They may have some ridiculous policy's (like that you can't use their powerup reward points on gift cards), but I think the outstanding customer service and their comfortable environment keeps my experience a 5 star and keep in mind this is a review for this store, not GameStop as a whole. Overall this GameStop receives a Medal of Honor because of the many amazing experiences I have had here and would recommend this place to anyone shopping for video games or anything game related.