GameStop - 4020 - Glenbrook Square Mall

Clerks are very knowledgeable, honest, and not pushy. They're there to help you not drive merch. Very pleasant experience.

Went in, was slow the tall man with facial hair said hi to everyone but me and my children & continued to say hi everyone else that walked in. Only acknowledged me when my double stroller tapped a shelve and yelled careful…. Twice Didn’t feel like my business was welcomed or at all. Even leaving after I walked passed he said nothing but someone was walking in and he acknowledged them and even said have a good day to another customer leaving behind me. Very poor service was looking at purchasing. A new system with games but going to go elsewhere. Partially think it’s because of me been Hispanic I received this service. As everyone else was white.

Bought an OLED switch. Yes it was used so expected scratches but the joycons were broken and had nail polish all over them and the screen had a huge chunk taken out of it. Had a 4 hour drive home just go back to my local GameStop to get a replacement. The person at my local said it should’ve been sent to a warehouse instead of being resold for a cash grab. They also apparently were supposed to sign me up for a free membership and I didn’t get that either till I went to my local store. There were also things missing from the box that I should’ve had.

Bought a refurbished controller, it was bad. Exchanged it at GameStop Maplecrest with no issues. This controller had a stuck button. Returned it for exchange at glenbrook location. This lousy employee tried to say we had to use our 1 year purchased warranty to exchange. Don't buy anything here, ever. The employees are either braindead, or their store policies are terrible.

They leave for hours on end. I waited 35 minutes and then had to leave after it kept up a “back in 20 mins” sign up.