GameStop - 3994 - Twin City Towncenter

The staff is friendly and attentive, oftentimes going above and beyond in their customer service. We are hobbyists and are regular visitors, and have always had a great experience. We don’t know all the staff member’s names, but Stewart, Melody and the entire staff are top notch.

I just wanted to show my son the fun of shopping at a physical store. Instead, we got held hostage for over an hour because they couldn't find one of the games we paid for. The employee couldn't give us a refund for the missing game because "no refunds on new games". For over an hour we waited there to either get my money back or get the game. The employee seemed to try hard, but he doesn't have the tools to do his job properly in this situation, and zero support from GameStop support, and zero support from the store manager of his store. Whoever the store manager is of this location, they need to be replaced with someone that actually cares about their employees and customers. The store manager answered the employees first call and gave advice to resolve the situation, which didn't work - all subsequent calls to the store manager were ignored. Pathetic excuse for management, ignoring calls from an employee when they know they have a customer that's been waiting for so long. Ultimately it seemed the employee got good workable advice by calling a manager at a different location, and they told him he could get around the refund block by refunding the entire order. He then was able to process the refund successfully, it seems, at least I got a receipt for it. I didn't get the other items rung up again, no way I would risk it, and I don't ever want to support this pathetic company ever again.

Jason, the employee that helped me went above and beyond to help me find my missing id card,then even took my number and after hours continued to look, found it and returned it to me. He's not only a good employee but he is also a good person

The store literally closed way earlier then supposed to. I watched 5 customer not including me have to leave because who ever was working tonight decided not to work.

I’ve always had a marvelous experience with the employees there…regardless of the reason for the visit! Tonight was no different. The only complaint I have is that the “trade in” amount quoted using the app/online is significantly higher than in store … lady said it was due to the 10% pro rewards thing being applied but how it doesn’t ACTUALLY count for things like phones etc … meh oh well. Overall: I’d recommend!!!