GameStop - 3840 - Stirling LaFayette

Bryan has been the best store manager I've ever came across from all the other gamestops in the lafayette areas. Very friendly answered my questions and was knowledgeable about the upcoming games and gave me confidence in what I was buying. Wish gamestop would hire more intelligent people like him that actually care and likes what he does. And not just sit behind a counter just for a pay check. He is the only reason I ever came back to shop at gamestop last 2 crews they had was pathetic. Hope whoever is in charge of managing these reviews Gives this guy a raise or has him train the other managers. Heck that or make him the CEO lol

Associate at the store yelled at me and my kids because they didn't say hi to him

Here’s a polished and friendly Google Local Guide review based on your comments: ⭐⭐⭐⭐⭐ (1000 Stars 🌟😊🇺🇸) This location is definitely much more polite and welcoming than the New Iberia store. The stock of Pokémon cards was fully stocked, neatly organized, and very presentable. At some GameStops, you’ll only see one or two sleeved booster packs hanging on the wall — but not here! You can really tell the employees take pride in their work. Everything was clean, organized, and well-stocked. Great customer service and a great experience overall. Louisiana is a good state, a beautiful country place, and very friendly to visit. It’s a nice place to travel, especially if you enjoy cooler weather and a welcoming atmosphere.

Idk who I just talked to on the phone but before I could even say “hi, how are you”, the line hung up. I call back and say “you hung up on me before I could say anything”, he replied “ I said hello like three times and nobody said anything so I hung up-“…. That did not happen . He said hello once and as I was replying, the line ended. His tone was incredibly hostile and quickly disregarded me by saying that it’s busy and he doesn’t have time. I replied that he sounded quite hostile and instead of apologizing, he continued deflecting with how busy they are and asked what I wanted……. Even after telling him his tone was quite hostile and rude, he continued being a jerk and being very short with me. I would love a reply from a manager to speak about this associate

I called this location and they told me that they would accept both of my consoles. Got there and the guy at the register (Bryan) was super rude and inpatient with the person in front of us because they were using a gift card. Then we get to the register and the cashier instantly is frustrated with us because I didn’t wipe down the screen of one of my consoles (which was not bad at all) and I told him that at least I cleared the console and reset it and he made the comment “oh so make me clean it” and then sees the other console that they told me on the phone they accepted and said “we don’t accept that one.” okay fine. Then rudely tells me to take my console games out of the case myself because they don’t take the cases and watched me take the games out instead of helping or being nice about it. Then the console didn’t turn on, I informed him that I charged it three days ago and it must’ve died. He said “oh that’s not a good sign” and then plugged it in and it turned on right away. He never told us how much he was offering us, had us sign and said here’s $80.50 and that was it. The amount of disrespect this man showed myself and in front of my child was unnecessary. Definitely never going back again, because of this Gamestop has lost my business.