GameStop - 3835 - Hollywood Hills Plaza

Terrible experience. Wouldn’t recommend giving this location or company any business. Insane how much GameStop has fallen off from back in the day truly a shame.

Watch out for this location. Items are displayed at one price, but you may be charged a higher amount at checkout because, according to them, “the promotion ended.” It’s disappointing to see a business try to take advantage of customers this way. The game I picked up from the shelf was clearly marked at $49.99, but when I went to pay, I noticed the total was about $30 higher than expected. When I questioned the clerk, he claimed they had “forgotten to update the label.” What’s worse is that he didn’t disclose the price difference before completing the transaction. This lack of transparency is unacceptable. Definitely one of the worst experiences I’ve had at a GameStop.

honestly one of the worst costumer services there is waited almost 2 hours for something so simple to get resolved wouldnt come back here at all staff is awkward and rude

Man o man, i spent the last 2 weeks before Christmas looking for a Pokemon set or pack for my son he’s 8going on 9 in April. Got out of work at 5 pm i work On biscayne and 135th and live in Hollywood and i went To every store I thought would have Pokemon cards on the way to Hollywood and i told My gf stop here stop here stop here even i was Annoyed at myself , then it dawned on me “GAMESTOP DUHHH” long story short, not only did Orion help me pick something good for my son with the Pokemon cards but he also brought cards out of his own collection to give to my son for Christmas, may not seem like something crazy but i used To collect Pokemon cards yugioh beyblades magic and action figures i know When i was Into it there was no way I’d give parts of my collection away for anybody this bro brought out cards from his own collection protected and sealed for my son never met me not even in a painting but this man went all out for my son, he then asked me to bring him by the next day…..this man gave him a box of cards on top of the pieces he had already given him…..faith in humanity restored respect for collectors restored and faith in people for me, restored needless to say I’m not going anywhere but to this GameStop anytime i need anything game wise and i know My son will never forget it my son is on the lower spectrum of autism and adhd and his words as we walked out after meeting Orion were “ man that guy was very giving, i am Very appreciative of him and his kindness, he gave me some good cards and a whole box” i have Never heard my son speak so clearly and firm and it just goes to show how a small gesture can go so far thank Orion for making my sons Christmas one he will never forget

Ordered 2 of these @ $10.00 each. Pre paid using my Debit card and had them Delivered directly to the store. Customer service was Excellent!! Staff was on point. Friendly and very helpful. 😊👍👍