GameStop - 3753 - Blue Diamond Crossing

The two people who helped me tonight before close are the most unprofessional and just clueless people I’ve ever met. They have negative 100 customer service skills like they made me not want to buy what I went there to buy a brand new game came out and I asked the guy and he’s looking it up saying it out loud as if he never heard of it when it’s the newest game released? lol but also when you ask them questions or talk to them they look at you like you’re interrupting the conversation they’re trying to have while doing nothing it’s so insane I’ve never experienced this like they’re almost motivating you to not buy anything the way they talk to you and just leave them alone and they will lean into this and almost talk to you like you’re not catching their hint and you should leave type of vibe . Zero awareness or social skills whatsoever and I mean ZERO they kind of just talk to you like you don’t know anything and like you should have known the answer to your question. They answer everything like they’re annoyed and don’t want to be there it’s actually crazy I wanted to buy a bunch of stuff and preorder some games but they didn’t want to answer my questions and talk to me like there was something wrong with me when I’m being super chill with them

I went in to cancel my pre order for a refund. "Anna" decided to make her own return policies and not follow gamestops policies. She falsified information to me three times. The first was she lied about being a "manager" and the second falsified information was that I'm not allowed to get a refund without the original payment method. GameStops policy is that I need to show my id, original form of payment OR REPLACEMENT. It states that on the website. I asked her 5x to try and process my refund with a different card. The third falsified information was that she denied to even try and process my card because "Anna" said it wouldn't work. I had to call another GameStop and talk to their manager about this stores return policy. He told me they wasn't supposed to do that. He went ahead and called them to remind them. I went back and the real manager was there, Michael. He was amazing. He was able to process my refund. Anna lied to caused me to miss my appointment. She was the worst employee I ever dealt with at a GameStop. If you go here, don't deal with "Anna" she likes to make up her own rules.

Yesterday I went in to pick up a few games with Gamestops deals this week. I had one of the best customer service encounters with a employee named Duncan. They helped set me up with a pro membership account and they educated me on the benefits of not just doing it this week alongside my purchases, but also the pros of being a member. They were very patient with me and answered all my questions with enthusiasm, truly working to try and create the best experience for me. Shout out to the homie Duncan

Hannah is such a sweetheart!!!! I brought my kids in to get some cards while we were visiting some family here and she took so much time to explain everything to me about cards. She even told me about an event they do where a lot of kids come in and trade cards! It’s a shame we will have to miss it but we cant wait to come back again! 10/10 would recommend coming here!

I had a very disappointing experience at this GameStop location, largely due to the manager, Hannah. From the start, her attitude was unhelpful and dismissive, showing little to no customer service. I came in because my Nintendo device would not turn on, and I was advised that purchasing a charger could help determine whether the issue was simply a dead battery. Based on that guidance, I went ahead and bought the charger. However, after completing the purchase, I asked if I could quickly test it in-store to see if the device would charge, something that would have taken only a moment. Hannah refused to allow me to test the charger, which was extremely frustrating. What made the situation worse is that she never mentioned beforehand that testing wouldn’t be allowed. Had I known that, I would have reconsidered making the purchase in the first place. To make matters worse, I went to a neighboring store right afterward, and they were able to test the charger without any issue, only to confirm that it did not work. That alone highlights how simple and reasonable my request was. Overall, the lack of transparency, combined with her rude and dismissive behavior, made this a very negative experience. Because of how unwelcome I felt, I would rather not return at all. I would strongly recommend avoiding this location if you expect even basic customer support. Does not deserve even one star.