GameStop - 3483 - San Jose Marketplace

This store sucks # GameStop Complaint – Venmo Transaction **To GameStop Customer Service/Management:** My name is Ashley, and I am writing to file a formal complaint regarding a Venmo transaction that GameStop has confirmed was denied I have been trying to contact the GameStop store for **three days**, but nobody answers the phone, and I have been unable to speak with a manager\. I was recently informed by GameStop customer service that the Venmo transaction was denied\. I was given the option of receiving GameStop store credit or having a check sent, which could take **2–4 weeks**\. I do not want store credit\. I need my money returned to me\. I am asking that this issue be **escalated to a supervisor or manager** and that GameStop investigate why my funds cannot be returned to my original Venmo payment method if the transaction was denied\. I have already spent several days trying to get this resolved and have been unable to get assistance from the store\. I would appreciate someone contacting me and providing a clear explanation and a prompt resolution\. Thank you, **Ashley**

Best location in San Jose. Store was really busy, but the guy with the beard was super patient and kind. The banter between employees makes this location unique. Very honest staff that feels more mom and pop than others.

I had a fantastic experience at this GameStop! The staff were super friendly and really knowledgeable about all the latest games and consoles. I found everything I needed and left feeling excited about my new purchases!

I go to this Gamestop only as it is the best Game Stop in the Bay. The staff, Dan and crew, are very helpful. I go in to buy Pokemon cards all the time and the whole team at this GameStop always have a lot of patience, are very helpful, kind, and go above and beyond. I only shop at this GameStop and wouldn't buy my Pokemon cards anywhere else if it wasn't for the people working the store. There's like 5 workers there maybe 6 that I can say are all extremely stellar. If I can give them 20 stars I would! Go Dan and Crew!!!

I'm very disappointed on how the manager Dan and his team handled the situation. My order of Neopets Mini Game Collection got lost during the shipment. I'm a patient individual so I'm like ok. As long as its before my 5 dollar off monthly coupon expires, we're good. Even his team believes it will arrive before then. At March 31st, after waiting 5 to 10 minutes for service, the manager Dan told me my order hasn't arrived. I'm like ok, I ask what you can you do to turn things around. He said there is nothing he can do, but you can use the 5 dollars off on other games/merch we have. However, there is nothing I want. I feel like that one individual from the Wheel of Fish scene in 1989's UHF. At least one associate mentioned a 5 dollar off discount is serviceable enough for making me wait past the game's launch date. Despite the said associate told me the day after I cancel my preorder of Neopets due to planning on using the April 5 dollar off coupon for Tomodachi Life. I love Gamestop. Its my go to franchise for new and used games. Plus, this was my go to location for the past seven months. I get the fact that losing an entire shipment of games is an extremely rare occurrence. However, due to how Dan and his team poorly handled the situation and how they treated me, I refuse to shop at this location ever again.