GameStop - 3435 - Smithfield Plaza

The first thing to know before walking into the store, it smells... AWFUL! Secondly the staff is as welcoming as welcoming as the smell. Older male waited on us like we dragged him away from something more exciting. Not a smile or a thank you to be found in this pit. Not to mention they'll screw you over on deals ... Avoid, I'll go to White oak next time.

Came in to buy some yugioh cards and card covers and ask a few questions. When I walked in there were two people inside talking. One behind the counter who was an obvious associate and another person across the counter talking to him. I said hello when I came in and was looked at but not responded to. When I was looking at the different card packs and structure decks they had in stock the guy that was across the counter (still not sure if he even worked there) came and stood behind me at another table as if he was watching me or expected me to steal something. Again he didn’t ask if needed any help and never acknowledged me just stare at me from a few feet away while I looked. Needless to say a little uncomfortable. Then I picked some card covers and a structure decks and wanted to the the $99 chaos box in the case. I went to the front to pay and to ask the associate to grab the chaos box for me. All in all would have been around $175 worth of merchandise. I literally stood there waiting for a good 10 mins while the associate was more worried about talking to someone else and doing a trade in at the speed of a snail. Still no acknowledgment. No “ hey man I’ll be with you in a min”. Nothing. After standing there patiently for that long I walked back over and put all the stuff back and walked out. Still not one associate said a word. They just let the money walk right out the door. Def didn’t feel like they wanted to help me and with that I decided they didn’t deserve my money either. Glad to got your trade in done tho my guy 👌👌

The main manager that is in there most times I’ve come is completely unfriendly. Says I can’t use my trade card on Nintendo Eshop card but I can use it on a game download card. I brought the game download card up to the register to purchase but he said I can’t use it even though 5 minutes before he said I could. Also, didn’t even look at the card I had to see which kind of card it was. Do not recommend this GameStop.

Plenty of cards, but customer service is lacking. I checked online to find out if a specific product was in stock at this store. When I got there, I could not find it, so I asked the only person working there if they had any in stock. He said "I guess we don't have it". He didn't look at the computer once or let me know where it would be on the shelf. Didn't want to help in any way. It was like I was annoying him by being there.

It was 7.51 when I walked into the store wanting to trade an iPad on Nintendo 64 in a PlayStation 3 and A P.S.P all in perfect condition but he said that he could not do it.Because they do not accept trade ins that late if the store is open, it is open.I feel like he was lazy, and I will probably never use gamestop again.They ruined my children's night.And they only get to see me four days out of the month and I think he was pathetic and lazy