GameStop - 2899 - Jefferson Commons

I stopped in today inquiring about a Wii Console, but speaking with Jackie, she was highly resourceful, informative, straightforward, provided feedback, Customer-Friendly, and just overall exceeds in her craft! Jackie M. is amazing and deserves more than 5 stars; she deserves all the stars! Thank you to Jackie, GameStop Store, and Company. I would greatly recommend it and am looking forward to the next visit or stop in; much obliged once more.

Me and my son came in here today. No one was in the store, but the store clerk he looked at us twice didn’t even acknowledge us or say hello. May I help you Nothing so after walking to the counter with him and he still didn’t speak to me, I boldly said hello, and he looked at me startled like I was out of place for speaking to him. I can definitely say I will not be back to this GameStop ever again customer service here is nonexistent.

I usually visit this GameStop, as it is nearest to me but the Customer Service that I witnessed today was HORRIBLE! I entered the store to do an exchange and walked into an employee named Ivy arguing with a customer about paperwork that he was requesting. I stood in line patiently while she was fussing with a customer telling him 'why don't you just go to another store!", while he was trying to explain to her that he needed paperwork printed. The employee, Ivy was clearly frustrated and at no point did she care that she was yelling at a Customer while there were other people in the store. Then she was upset that the printer was moving slow and voiced that! It made everyone there uncomfortable! The Customer was calm and even at one point said "Ma'am I don't understand why you are going back and forth with me, I just need my paperwork". He wasn't being aggressive or even raising his voice. Again it was very uncomfortable. When he finally received everything that he needed, he said "thank you ma'am" and proceeded to walk out of the store telling her "Happy Holiday's" and she said nothing back to him! She continued to voice her frustrations about him out loud right in front of me even after he clearly left the store. As I finished my transaction with the other employee, I said to Ivy, "excuse me, I feel like it was very unprofessional for you to tell a customer to go to another store while you're trying to help him all because your frustrated and then to do that in front of other customers." She then got upset me and stormed off mumbling under her breath. I haven't witnessed unprofessionalism like that in a long time and especially during the Holiday's!! People come in to spend their hard earned money and to witness and experience Customer Service from her so poor like that is unbelievable!! I hope I never have to run back into her and her bad attitude IF I ever even decide to come back to this store.

11/26/2025 Been standing outside for 25 minutes past the time they are supposed to be open, and the store is closed. And according to Holiday schedule, it's supposed to be open normal hours. Supposedbly this isn't the first time this has happened, another customer walked by and said that he's been dealing with stuff like this as well. Not sure why they don't have a sign that says later opening time. But it sure gets a little irritating waiting. Overall service is good. Time management could definitely be better. Update, waited an Entire hour and not a single update, post, anything.

Small store, super crowded due to the holidays, some good prices. We were. It greeted by staff but I think they were so busy they hardly paid attention to people coming in.