GameStop - 2706 - Shaws Shopping Center

Walked in with two items , barely made it five feet into the store and from across the room and behind the register the loudest and rudest man alive yelled “ I don’t take monitors” , then pointed to the other item my son was carrying and said “ what even is that?” It was a keyboard , and the rude loud man yelled “ I don’t take that either “ It’s okay to not to take items , it’s not ok to be rude and loud to customers … or anyone for that matter. We’ve had so many good experiences at this location. Reminder to workers and managers , you’re a cog in the machine , you’re easily replaced and for the moment you want to play “ god of GameStop “ you’ll be easily forgotten when the store either shuts down or finds someone else.

Lived in 4 states...this is the best Gamestop! Phenomenal customer service and community engagement!

The store manager Derek was extremely polite welcoming and personable. He made my and my wife’s trip to up here very pleasant. If you have the time to stop by at this location i definitely recommend it. Felt like I was in GameStop as a kid again.

I placed an online pick up order for a birthday gift that was $300. The next day I called to check on the order as I had not heard anything and was told the order showed canceled, but on my end it showed in process I was told to call customer service. I called customer service who told me no the order is in process. Call the store tell them to call their district manager. I called the store back was told I would get a callback which I did and was then informed that there was a system update and my order is basically in limbo and there’s nothing anybody can do until it corrects itself.. So I can’t get it cancelled and I also can’t get my item. The manager of the Auburn Store Devon has been excellent through this situation. I have to say it is not his fault. He is trying everything he can to help me. The problem is corporate and customer service. It is not the customer’s fault that your system updated and screwed everything up holding onto customer’s money for your mistake is bad business. I have not even been offered any sort of discount for my inconvenience. The only thing I was told is, I could go buy it outright and wait for the system to correct itself which they have no idea when or if that’ll happen to get my money back, I will never purchase from this company again. I can see why their stores are Closing.

GaneStop reps went above and beyond for me around Black Friday this year. The guys at this location care about their customer base and deserve your business. They are a pillar of old school gaming that still stands as maybe one of the best GameStops that remain!