GameStop - 2599 - Millenia Plaza

Jonathan was great helping us decide what console would work best for our family - very knowledgeable, patient, and friendly.

By far the worst experience going to GameStop in my life. As I entered the store I wasn't even greeted by the employee who seemingly was in a bad mood already based off the way he was communicating with me initially. I was there to submit some cards to PSA and had some questions regarding the process, since I never received his name the gentleman proceeded to avoid explaining anything to me when I asked 2 simple questions. Instead he showed me a binder that still didn't explain to me what I initially asked him. It got to a point where I no longer wanted to submit my cards which I had a concern about already because they are high value cards. I asked for a managers number or customer service number which he refused to give to me until I video recorded him and stood my ground to receive the managers information to make a formal complaint. I asked this gentlemen several times for a few minutes before he finally gave me what I'm to assume is the customer service number but I don't believe to be. I'm informed the DM is Carina is was hoping to speak with her as soon as possible before releasing the video of her employee behaving in a very distasteful manner until other customers showed up and he began behaving as if he me. I prefer to not post the video on YouTube and TikTok revealing is violent behavior and distasteful words but if I must I will. I only ask to speak with the manager before I do so. Unfortunately I can’t post the videos here so I’ll be posting them elsewhere where. Yelp, YouTube and TikTok.

Cashier was very friendly and informative and was very eager to help me with anything I needed and answer all my questions

Yesterday I went with my son to trade in two consoles. I was super impressed with the customer service there. First, Tommy offered to update the systems since they hadn't been used for quite a while. Jeanelle was also super helpful, helping me make sure the controller was nice and clean so it would pass the criteria. She really made an effort to make sure we got a fair trade in price and took her time with us. I am very grateful to them because I wasn't so lucky with another store, which I won't mention here. LOL. Thank you, Tommy and Jeanelle, for showing you care about your customers and making us feel welcome.

I’ve visited this GameStop twice—once on March 7th and again on April 25th—for the Pokémon Prismatic product release, arriving between 12–1 PM on March 7th and 11:45 AM–Noon on April 25th. While I fully expected the product to sell quickly, I noticed shady behavior from an employee that raises serious questions. On March 7th, I witnessed the employee selling a large quantity of Prismatic booster bundles to a single customer, well above the store’s two-item purchase limit. When I asked if any were left, I was told they were "sold out"—despite clearly seeing them being handed out just moments earlier. Since I didn’t have proof, I let it go at the time but emailed GameStop about the incident and encouraged them to review security footage for confirmation. Fast forward to April 25th, when another Prismatic release was happening. I arrived between 11:45 AM and Noon, only to witness the same employee assisting a customer, seemingly a regular. This time, I overheard the employee saying that he holds product for regulars and that he had a special something that came in yesterday which I'm sure more people were looking for product in the state of the current Pokémon market now. Then, I saw him go to the back and retrieve a Prismatic Collection Box and a Journey Together Booster Box from a drawer behind the desk, selling them to the customer. Given the hype surrounding Pokémon products, there is no way these items sat there for long meaning they were likely stashed away. When I asked if there were any left, the employee once again told me they were sold out, despite having just retrieved them from the back. This pattern of behavior is frustrating and suggests favoritism in product distribution. Other GameStop locations handle releases fairly, ensuring every customer has an equal opportunity to purchase. This store, however, seems to operate differently. I am deeply disappointed that this has happened twice, and I believe the situation warrants an investigation. I have photographic evidence of the employee bagging the product, clearly showing the Eevee Collection pouch and Prismatic Pokémon logo. I also plan to check with local Facebook groups to see if others were lining up for the release—ensuring this issue gets the visibility it deserves. GameStop, please address this. Your customers deserve fair and transparent access to product releases.