GameStop - 2556 - Pine Tree Plaza

Love this place, took all my old systems and or even components that I had collected over the years and they took everything.. Everytime I went there I walked out with more than what I figured I was going to get.... And the guy, can't remember his name but he's always there, super cool dude and very nice and professional... Thank you and hope this helps...

I was in the store 05/20/26. I had just bought a system and wasn't very familiar with it. Brenden and Emma took excellent care of my family and had great patience in helping us learn and select appropriate games for our kids. I hoped to relay details of this experience to their supervisors, but this was the only way I could find to contact them.

Brenden does so great! Helped me with a reoccurring issue no complaints, always ready to help out with a smile

Brenden helped us with trading in multiple consoles. He was quick and efficient while also helping other customers. Altoona GameStop over Ankeny GameStop any day after today's experience! Thanks Brenden!

I bought a used Xbox x, a battery pack, a used controller, and two games, one of which has a new tag on it! I was excited and didn’t bother to look closely. Realized BEFORE playing the game, that it was on gamepass, so I went to return it. The price tag was directly on the game case with no plastic or anything else. Upon taking it back and getting called a liar (that it was sold to me with the plastic and that I lied) I showed the employee that the GameStop tags were on the game case itself and if there was plastic on it when it was sold to me as new, the game stop tags wouldn’t be on the case. In fact upon further observation now that I was mad at their dishonest employees and dishonest policy, there were about 3 tags on the game including one behind the “New” sticker saying “$34.99 was $69.99.” When I showed the employee that, his excuse was “prices change all the time” and if “you bought it without the plastic cover, then you knew you weren’t getting your money back because think of Walmart or any other stores.” When I mentioned that I bought a new game and it is not my decision how the merchandise is sold or with or without certain packaging and it was implied that it was sold as a new game with a new game price, I should get my money back. Even the customer service guy I called after they gave me the number said the GameStop price tags for new games would go over a thin pastic wrapping around the whole game (one where you would not be able to open the case without removing it including the price tags as for New games the price tags are not on the game case itself). They escalated my concerns to the district manager and I will be waiting to show him my game case with the multiple different price tags on the case itself. The manager even sold me this and he’s the one who called me a liar!! Would’ve been okay with store credit but the game I want is only available on game pass as they only can order the ps5 version of that (that isn’t their fault), however, do not call me a liar and then give me excuses as to why you guys did something then blame it on my oversight when you should be more honest in business practices. I don’t like being called a liar and then being told the reason you sold it to me like this in the same breath.