GameStop - 2488 - Charter Oak

The staff here are friendly and always willing to help you find what you're looking for, which is a big plus. However, the selection can be a bit hit or miss, and I've noticed prices are sometimes higher than expected. Overall, it's a decent store for gaming enthusiasts, but it could use a little more variety.

Amazing selection of games and collectibles! The staff is super friendly and always ready to help with recommendations. I always leave with something new to enjoy!

Reason for a 2 star review because staff was barely any help but I’m absolutely disappointed about Gamestops shipping time.I made a pre order that was supposed to be released last month and I still haven’t gotten my pre order in yet because shipment, if shipment was on time like they always be i would’ve gave a 5 star review furthermore the store is good but staff are barely any help staff i go to the store daily to get updates and they tell me it’s still in shipment and when I ask when would they be here they give me a random day to the point i don’t even believe them one dude say come Monday i say ok came today and ask and say still in shipment i ask when they’ll be here he say probably tomorrow I doubt it’ll be here tomorrow so I’m gonna call to not waste gas i even called and them not answering the phone was a issue with me too but they still weren’t any help on the phone either but no,this isn’t the first time this happen. First time I had to almost wait a full year to get a pre order that was supposed to release in September of last year. (Sep11,2025)if I remember.I had to canceled that pre order get my money back and went to another store all the way in Springfield Massachusetts collection shop that had my item in stock for higher price lucky they accepted my trade in for it and now I may have to cancel my purchase and get my money back on this one because this is the second time that it happened. If you are a GameStop member I highly recommend to think hard before making a pre order for collectibles and figures games are nothing we get games on time and day of release, I’m never doing pre orders again unless it’s only for a video game. Once a pre order is revealed I recommend waiting for it to release b4 even thinking about making a pre order or just put a $5 down payment if that item is really worth getting. I may give it some thought now b4 I decide to pre order something again other then games. But this is definitely upsetting for me that this happened again to my pre order.

Fantastic GameStop location that has a decent selection of retro consoles and games. The systems were displayed in a glass case which was nice. Professional employee behind the counter I was immediately greeted as soon as I entered the store. Highly recommend!

I went to buy a joystick that had a specific price tag on it, but when I got to the register, The salesperson convinced me to purchase a warranty for $50. Then it rang a higher price. It was marked with a sticker that said was 179.99 now 159.99.You would think that, since the lower price was clearly displayed on the sticker, he would honor it. However, he did not. As someone with experience in retail management, I know that the right thing to do would have been to honor the lower price to avoid losing a customer.