GameStop - 2359 - The Boulevard

As of writing this, GameStop is running a promotion where they are accepting broken controllers. Based on the promotion, I went out of my way to find a broken PS4 controller I had and brought it to my local store expecting it to qualify. Unfortunately, when I arrived, I was told that the controller had a firmware issue and was defective.. which was the entire reason I was bringing in a broken controller in the first place. The promotion was not explained clearly enough to make it obvious that certain types of broken controllers would not qualify. The salesperson (Dius) was friendly and tried to help, but they were unable to clearly explain the requirements of the promotion or why my controller was being rejected. Ultimately, I wasted my time making a trip to the store because the terms of the promotion were not communicated clearly. If there are specific types of damage or functionality requirements for a "broken controller" promotion, GameStop should make those requirements much clearer both in the advertising and at the store level.

Isaac is the man! Hooked me up with some old gems

Dudes legit just work here to collect a check. No kind of socials skills. Had called about 5 times before I just headed to the store and was ignored. Fire the whole team and get a new one

The counter person was very nice and helpful and did a great job helping me with an order and I will be coming back to this store in particular

Staff is very unhelpful especially if you are trading in a device or system. The make you wait while they take other customers first. Even if they came into the store after. They dont want do the process to check your device. They try to humilate u because you are selling something.