GameStop - 2319 - Sierra Town Center

I’m done supporting GameStop or any of their locations for Pokémon cards. The scalper-style pricing has gotten out of control, and I hope more people stop buying into it. I especially feel bad for kids who can’t even enjoy the hobby because products are being overpriced by adults and retailers chasing profit. What used to be a fun hobby for kids has turned into a money-driven market. Manufacturers seriously need to enforce MSRP on retailers like GameStop for Pokémon products—whether it’s packs, ETBs, booster boxes, tins, or other items. They're the biggest scalpers with many stores across the states. GameStop needs to do better.

Pulled up to this location and The gates were closed and the doors were locked. So why say you're open till 8pm when you're not? I will never support this location again.

This store is excellent and the employees always give excellent service.

2 hours before closing and the gates are shut.. no sign on the door, so either they are getting busy in the back, or the workers just quit. updated Review 1-11-26.. 30 minutes before closing and doors locked.. went to GameStop in the mall.. just reload this GameStop if you can, they don’t care

I have delt with the horrible customer service on the phone (their call center) it has been over 2 weeks no refund no digital gift card as they said, they refuse to transfer to a supervisor or manager. Had another purchase about same time online for a Pokémon card that still hasn’t shipped called to cancel since they would let me do it online or in app and order still hasn’t been cancelled and no refund for this order either. This downhill company owes me over $120 in refund between the two orders and can’t get in in 2weeks really? I did the pro membership (regretfully) and I don’t get the free shipping or the 5% off so waste of money. Online there isn’t jack for ps5 games. This company has lost my business, I have I’ll use my gift card amount when I get it and not a penny more and I will no longer be return, I will also encourage anyone I speak with to not spend their hard earned money money at this company. As a business they want to play with peoples money it’s not right. If I do not receive my damn money this week I will be contacting BBB and filing a complaint. I have already got 2 other people to stop shopping with this company. Then they don’t want honor the 10% off ona new switch 2 bundle which the advertised $250 or more you save 10% so I told them I not buying I went directly to target after leaving and got the switch 2. As a company don’t treat people bad or lose their business and $$ AVOID THE COMPANY it not what it was 5+ years ago Order online nothing about the item not being available then once order said will ship when available. I canceled and got confirmation that it was canceled and would not be charged 10mins later I was charged 😡😡 this has made GameStop lose my business not acceptable.