GameStop - 2302 - Siegen Plaza

Now my go to store, a little harder to get to but good service. Though my reservation was not kept for the game I reserved. First time that has happened in my many years of using Gamestop. Not the store or workers fault.

I came to trade in my old Switch for a Switch 2 and it was super busy, so I just waited around for a while since only one guy was working. After a while though, I decided to just leave and go somewhere else, because that employee was being crazy rude to just about every single customer that came up to the counter. He was clearly in a bad mood, and was actively being short and unhelpful to the customers. one guy asked for the district manager's number, and the employee just responded that he didn't give out his number, and wouldn't follow up with anything like where the guy could go instead or what could be done. Another customer he was very nice to until the customer declined the Pro membership, then he went back to his awful attitude. I did hear that his name is not Brandon, but he didn't offer up his name either. I'm just going to go to Game Xchange, I don't really want to deal with that.

The staff were knowledgeable, answered all our questions, and gave us solid recommendations. Definitely a helpful and enjoyable visit!

Manger was super rude The manager and one of the employees were just kind of talking to each other in the store And I was walking around the store, browsing some of the Pokémon cards and I had made a joke saying Hey, I get it. My coworkers pissed me off too, trying to lighten up the mood nothing derogatory, nothing rude and the manager said this is a A B conversation, bud. I got his name is Paul very disrespectful and clearly had a problem that I was in there do better GameStop

Brandon at the Siegen Lane location is phenomenal. I have never experienced someone with so much patience. We were in the store the day after Christmas and the store was full of customers with Brandon as the only employee working. He remained calm and handled each and every customer with care. I would like to give him a major shout out. Customer service was unmatched. He assisted us with trade ins and the purchase of our new PS5!!