GameStop #1664

The slowest GameStop I’ve ever been. You will wait in line for 30 minutes cause everyone is so slow and unorganized. The cashiers are doing too much at one time, trade-ins, returns and trading card grading are the worst since that will take also 30 minutes to perform. How hard is it to have one person to be the dedicated cashier for people to buy only games. I just want to buy a single game but they are too busy looking at a binder of cards and are talking for way too long with a customer but the line needs to keep growing.

I recently bought a switch 2 that comes with a game of choice , along with a used copy of smash, tomodachi life and a case. Then the next day i bought a used switch 2 controller which works perfectly. All in the same gamestop up until i bought a screen protector for the switch 2 from gamestop being a manufacturer for it. I was heavily disappointed because after making sure my screen was spotless 30 minutes of cleaning in order to put in my new screen procter it seemed that it was already used and dirty after i ripped off the sticky part to have it connect to my switch. I’d watch out for the screen protectors but everything else is awesome and works perfectly

This is sad! Tried calling regarding a question on a pre order from the time they open all the way up to 4:00 PM and nobody bothers to answer the phone. I use to be a manager at sawgrass GameStop and was told we answer all calls but the fact this is the second game stop that I’ve called and still no answer and when I tried calling a third time they took the phone off the hook.

If I could give zero stars, I would. I visited this GameStop location on Sunday (4/26/26) and purchased a Mystery Power Pack. I was genuinely excited—I've been wanting to try my luck with one of these mystery slab boxes, and I finally pulled a card I really wanted: a 151 Charmander SIR graded 10. Unfortunately, that excitement didn’t last long. When I flipped the PSA slab over to check the back, I immediately noticed a major issue—a large crack running through the case from the inside. This clearly wasn’t minor wear; it looked like damage from shipping or handling, which completely affects the value and integrity of the collectible. I brought the issue to the assistant manager, who was helpful in the moment. She took photos and submitted a report to the district manager. I made it clear that I actually liked the card I pulled—I just wanted the damaged slab addressed, since a cracked case makes it far less valuable as a collectible. The next day, I received a call from the store manager after they spoke with their district manager. I expected a reasonable solution—something like having the slab reholdered or replaced so the item I paid for would be in proper condition. Instead, I was told my only option was to trade in the card I like… for another mystery box. That makes absolutely no sense. Why would I give up a card I specifically wanted, just to gamble again, when the issue wasn’t my choice or fault to begin with? At the end of the day, I paid for a graded collectible in good condition and received a damaged product. Offering another blind box as a replacement instead of fixing the actual problem feels dismissive and unfair. This experience completely took away from what should have been a fun purchase, and it’s disappointing to see a company handle a clear product issue this way. I expected better customer service and accountability. What makes me even more nervous and uneasy, is that I have 6 cards I’ve also trusted GameStop to get graded in the beginning of March and not I’m not sure what condition to expect once they return. Edit: contacted Customer service yesterday and they informed me the District Manager is to contact me via email/phone call to discuss dispute and find resolution to issue. Still no call/email from acting district manager. Edit: NO CALLS or emails from District manager. They obviously don’t care about their main customer base. All I asked for was a partial refund/credit so I could get the BROKEN slab reupholstered myself. and nobody at store level can do anything because of “District manager directions”. Obviously customer service isn’t their focus.

This is my local GameStop after the one in the target plaza closed. I rather enjoy the retro game section and are always cutting deals like 4 for $20 or 4 for $40. On this particular visit I was genuinely impressed with the customer service from Issac & Luis who were awesome to work with as Luis was diligently looking for different retro games I had purchase in the drawer Issac was dealing with young man who wanted a WWE wrestling video game with Brock Lesnar while he was looking for the game I was fact checking to make sure this young man got to play as Brock Lesnar in the game in which he settled for WWE 2K19 on PS4. Truly great work from Issac & Luis and highly recommend anyone stop by for any video game needs