GameStop - 1619 - Marketplace

I’ve visited this store several times, and I definitely wouldn't recommend it. Devin consistently provides terrible customer service. He has a major "I don't care" attitude, acts like they don't need our business, and regularly leaves in-store customers waiting while he stays on the phone. On top of the poor service, parking is a nightmare because the busy barbershop next door takes up all the spots. Matt, the manager, is a nice guy, but he isn't very helpful when it comes to answering questions about upcoming products or pricing. I’ll be taking my business to locally owned shops from now on.

Clean store, we'll organized, and Davin was incredibly helpful and friendly. That kind of thing counts for a lot these days.

This was our first time going to this particular location. Customer service was excellent

DONT WASTE UR TIME- EMPLOYEE “dan” refused to help, and lost customers and business for the store by telling us to go to another location as he wasn’t trained clearly. So yeah, Don’t waste your time I have and regret it everytime I go here because the employee(s) will either screw you over on warranties, do not know GameStop policy, or send you to other stores instead of doing their job. Mainly DAN. This location has shown a repeated pattern of refusing to help customers by saying “I don’t know how to do that” and passing the problem off elsewhere. Dan specifically told me I had to go to a different store because he claimed he had no idea what we were talking about, which is unacceptable for a trained employee. This is not a one-time issue. In the past, Dan gave false information about a warranty that required escalation to corporate to fix. Corporate customer service later confirmed 100% that this was the correct policy, stated it was listed online, and told me that if I had issues with this employee again I should contact a corporate officer directly. Despite that, this store acted as if the policy didn’t exist at all. To make matters worse, corporate confirmed it would work, yet every store I called said the policy ended years ago, which is incredibly confusing and frustrating for customers. When I tried to hold Dan accountable, he refused to give his last initial even though that information is necessary when filing a complaint if there is more than one employee with the same name. I did inform him that the call was being recorded and I was part of the call, and the recordings reflect extreme rudeness, refusal to assist, and the same repeated behavior of redirecting customers instead of helping them. This store is losing money and customers by employing people who either don’t know policy or refuse to apply it. Dan clearly needs to be retrained and actually pay attention this time because this ongoing pattern should never reach customers more than once, let alone repeatedly.

I come here often to buy Pokémon cards and Disney Lorcana cards as well I was able to obtain a couple of Prismatic Evolution boxes here on January 17th 2025 so I was definitely happy.