GameStop - 1550 - Rimrock Marketplace

This has to be one of the most chronically understaffed GameStops I have ever had the displeasure of living next to. 95% of the time I go in there is one person at the register. At some point it stops being cute like “oopsie, we’re a bit understaffed”, and starts becoming a ridiculous pattern. Then the one person who is there is always servicing the current customer in the most languid and unhurried manner possible. Zero care that there is a massive line forming. No acknowledgment of any of the people in that line. No ETA given. I understand the idea of giving the current customer your full attention, however, the people behind that customer are also customers. All in all this place is terrible even by my already-low standards for GameStop. would not recommend going here unless you’ve got an entire afternoon to kill waiting in line.

Store Close before 9pm. The guy was there and ignored me.

Nicole is the most helpful person! She does everything she can to set me up before I walk out the door. I love GameStop and she was amazing.

Called three times with no answer. Went into the store with my boyfriend and there were two employees working, no other customers. Neither acknowledged us the whole time we were there. We were made to feel like an inconvenience despite the store not closing for another couple of hours. Very unwelcoming experience. Definitely won’t be coming back unfortunately. It was a lady with short purple hair and another tall guy.

DECEITFUL PRACTICES TO CLOSE A SALE ALL SALES ARE FINAL, AND IT IS NOT POSTED ANYWHERE BUY AT YOUR OWN RISK RUN AWAY AS FAST AS YOU CAN Would give a no star review if it was allowed. Read my story to avoid having to avoid a lawsuit. Here’s my story On Mar 23rd, near the end of Game Stops business day, I was one of many customers awaiting assistance from Lawrence. Once it was my turn, Lawrence was helpful. I explained that while I am not a gamer, we prefer to buy locally to support local businesses. We were considering a Nintendo Switch for occasional nostalgic gameplay usage as my adult children grew up playing Lego Star Wars and other Lego games on a Sony PS2. Lawrence recommended the white edition Nintendo Switch. Lawrence suggested other games, such as Lego Star Wars, which was not in stock. I added that my kids may not even want this system at all, to which Lawrence said the game is returnable. I found another Basketball-related game that may be interesting to get for now to see how it goes. As usual, while the transaction was being processed, there were offers of a screen protector and a warranty, to which I explained that it would just be a console if we kept it. Then Lawrence mentioned some kind of store loyalty subscription, to which I replied that we weren’t gamers. I stopped by Walmart on the way home to see if the Lego Star Wars was in stock, and fortunately, it was. Now, I had a game that my kids grew up playing. When I got home and set this up, I was surprised it was not shrink-wrapped like most small electronics today. Again, internally, nothing was sealed, which seemed odd. This Nintendo Switch had some difficulty with the Sony TV…possibly related to an HDMI connector provided with the Nintendo Switch. I fiddled with it, and it seems to work for now. As I started to test it out, I found that the Lego Star Wars game had evolved and is far more realistic than it was with our Sony PS2 years ago. The bad part was that they triggered nausea and vertigo, rendering it unusable as I was now struggling with vertigo and nausea all night and into the next two days. On Mar 24th, I stopped by Game Stop on my way back from seeking urgent care and remedies for nausea to return the game. I explained what happened to the person I was talking to, who said their name was Alan and refused to return it. Alan was the only employee at the store and said it could not be returned because it had been opened. I complained that this was never disclosed and is not posted on the outside of the store, the display case for the console or games, and despite explaining that we may not keep it the night before, Lawrence explained that the game was returnable with no mention of anything not being returnable. Alan called his manager, who would not allow the return either. I continued to complain, and Alan took down my information and said the manager or owner would call me the next day. Alan stated they could return the unopened basketball-related game. The return receipt for the basketball-related game said the cashier’s name was Christopher. On Mar 25th, there was no phone call from the Game Stop.