GameStop - 1022 - South Plains Mall

Great nice guy good deals

Denied from doing the Trade-In event as they need an ID per person. The manager was making up excuses for each rebuttal. Do not recommend at all.

Love how the return policy is not explained until you are trying to return a device, Tyler failed to mention anything to me about the return policy and maybe had he educated me on how the PS portal works I would not have bought it in the first place. Horrible customer service experience, the manager Dustin just informed me that policy dictated and there is nothing that can be done, I asked about store credit for something else, all he kept saying was he couldn’t do anything and his hands where tied behind policy and offered to buy back for a whopping $36 so that can resell for $169, there is a reason GameStop is failing and this is a big part of it, no education given about products they sell and management is given no authority to do anything according to Dustin. Needless to say I will never shop at GameStop again. Sales and customer service are horrible!!!

Breken was amazing! She was so friendly and helpful. I highly recommend shopping here thanks to her!!! We came from Odessa, Texas she made us feel welcomed!

Seems like the staff here is more knowledgeable than the folks over at Best Buy. ..which makes sense as gaming is their specialty here. Half of the store now seems to be filled with collectibles though. That's kinda weird. Not that they offer them, but how much "real estate" they're devoting to it.