GameStop - 0938 - Edgewood Town Center

i love this store so much the manager is a great guy and the employees is hard workers give them a raise also the store is very clean and customer friendly

Mike, the store manager, is extremely aggressive. and rude. My husband and brother went in to the store today, May 16th, 2026. Their sole purpose of being there was to buy Pokémon cards. My husband could not reach the ones he wanted, so my brother, who is 6'5", got them down. The manager was helping another customer at the moment, but also, he never greeted or acknowledged them when they walked into the store. The manager saw my brother get the cards down and immediately assumed he could not afford the set of cards. Not only did he assume my brother could not afford them, but because they were laughing, he assumed they were 'playing' with the cards. He came over very rudely, very nastily, and very aggressively, telling my husband and brother that "they shouldn't touch the expensive cards and that he is a grown adult that can get the cards down." My husband asked him why he was being aggressive, and he walked away. Needless to say, my husband did not buy the cards, and I'm on the phone with corporate as I write this. This was the second horrible experience that my brother has had with this man. My brother still bought something, which he shouldn't have. Very horrible experience.

went in for some pokemon cards and was met by Mike, the manager. very relaxed and knowledgeable guy, knows the store inside and out. the gamestops interior is really unique, given that some of the stuff is Mike’s personal belongings. it adds a nice personal touch, doesn’t make it feel as much of a soulless corporate entity like Gamestop usually is

Top-Tier Service and Expertise! This GameStop might be on the smaller side, but the service is absolutely phenomenal. You can tell they've stepped up their security, which just goes to show how much great stock they must have. The employees are the real highlight here. They are super duper friendly and engaging—you can talk to them for hours about anything. They're incredibly knowledgeable and will take their time to help you find the perfect game that's right for you, never making you feel rushed. They're genuinely so nice, and it makes every visit a great experience.

Mike, the general manager at this location, unfortunately, provided me with the incorrect controller option for an insurance exchange not once, but twice. Instead of receiving a brand new controller as per my claim, I was given a pre-owned device, which was not what I expected. I initially came into the store after my order was canceled, and without informing me, he issued another pre-owned device. This lack of transparency and attention to my needs left me feeling disappointed and undervalued as a customer. As a manager, I expected a higher level of service and a more satisfactory resolution to my issue, which ultimately resulted in a rather unsatisfying experience.