GameStop - 0886 - Scottsdale Pavillion

Greate service, I found Warhammer toys!

I had an employee who was not only condescending but made a super snarky comment at the store in the pavilions in Scottsdale Dud not catch his name, but he had a beard and bald head. Not impressed. I have worked in the customer service industry long enough…. He doesn’t treat people how they should. Sorry we didn’t want to sign up for the monthly subscription. That’s what set him off.

Gamestop just go ahead and either close the doors on this location or throw out the staff and start over because they aren’t doing you guys any favors.. yesterday Feb 26th 2026 I went online and saw GameStop now buys psa graded slabs, and were offering a fair amount for my PSA 10 Squirtle IR from Stellar Crown. So I went to the closest location to me on 3833 E Thomas Rd and i presented the slab and there was a young lady working the register who was really nice and simply just told me her manager never trained her on how to process slabs and that he would be in at 2:30pm, at the time it was like 12 o clock. So I said no worries and decided to come to this location in Scottsdale. I enter and a gentleman comes out from the back, I believe the “manager” of the store and he starts to go through the examination process of the Psa slab; he looked annoyed to be doing it from the start and he starts to examine the slab and then right off the bat he’s like “nope can’t take it” I asked why and he said it’s not passing the black light test.. I look at the slab and it’s 100% authentic but the dudes using a black light in bright daylight like a idiot and can’t see the hologram.. and I instantly got the impression he just didn’t wanna go through the hassle.. I ask him to provide a example of what it’s supposed to look like and he says he has no other slabs to prove it, so I said oh ok.. and I move forward by pointing out the hidden print along the top and he’s like yeah that looks right but if it doesn’t show up I can’t take it.. so I take my slab, go to the nearest auto shop and get my own black light.. and low and behold it shows up as you can see in the photos below.. ultimately the dude was either poorly trained with a black light or didnt want to do his job and in result is costing the company potential profit.. It comes down to this.. poor training.. ps poor effort and lack of care.. a recipe for a failed business. Your losing money because of these kind of employees and you need to stop the bleeding. I drove for over a hour yesterday from GameStop to GameStop to be turned down because your store manager wanted to jump back on his phone to play crossy roads.. start from the top and clean house.. trust me this isn’t another angry customer, this is a warning to save your business.

This location has a great selection of games however the guy who was working today was fairly rude and had an attitude. He asked if I wanted to sign up for the membership and I said no thank you. He then proceeded to try and persuade me to buy the membership and made a dumb comment “so you’d rather pay full price” when the game was already HALF OFF. No I don’t want to spend extra money to save $5 when I’m already saving 50% Anyways it was a weird interaction and I don’t think it’s cool to try and sell people things they politely declined. Thanks for the game though.

The new store manager Stas, is wonderful! Very helpful and attentive, if you need it. Store was looking great with lots of sports cards, Pokemon, Magic the Gathering, etc! A ton of the card collecting accessories like penny sleeves, slab protectors, card boxes. Found it cool that I could thumb through some singles of Pokemon too 🤌 Video games and trading cards, take my money…