GameStop - 0737 - Tymberwood

Trade in value has never been great, but Gamestop has always been a reliable place for physical media and video games. It is truly a shame that Sony and Microsoft will eventually kill businesses like this since they've announced they will no longer be producing physical video game discs.

Good service,clean store,friendly people, and they have all the retro gaming stuff. By far the best gamestop experience in louisville

today was my son’s graduation from kindergarten so i was going to take him to gamestop to pick out something. we went here today at 4:30 pm, the lights were off and there was a sign on the door that said “on break, be back soon.” there was someone else waiting outside that said they had been waiting since 4pm. i waited about 20 minutes before going to best buy next door. we left best buy, after purchasing a new game, and drove by gamestop again at 5:30pm. there was still the same sign on the door. obviously this location does not want to be in business. at least there was a best buy next door.

Went in to buy a new PS5 controller. The controller was reasonably priced. The controller was in excellent condition. I use it constantly. I like this store because it is the GameStop Retro store for Louisville and because it is easy to get to. Will definitely be back to shop again!

I want to share a recent experience at this location so others are aware. I was in the store today around 5:30 PM purchasing a Sonic game for my sons. The game was clearly marked on the shelf at $44.43. Before checking out, I asked the store manager whether they had the game available as a used copy. He took the game to the front, and when I arrived at the register, he stated that there was no used copy available and began ringing up the new one. At that point, I noticed the price had been changed from $44.43 to $68.49. I asked why the price was different from what was listed on the shelf. I was told that the price tag had not been updated. I explained that the listed price is what influenced my decision to purchase the game and that I was not willing to pay a higher amount than what was displayed. After a brief back-and-forth, I requested the district manager’s name and contact information. That request was denied, and I was told I could leave the store, which I did. I then contacted corporate customer service and filed a formal complaint regarding the situation and the interaction. After speaking with customer service, the issue was resolved, and I was ultimately able to purchase the game at the originally displayed price. However, the overall experience was disappointing. The interaction felt dismissive and unprofessional, especially given that pricing accuracy and customer communication are basic expectations in retail. I’m sharing this as a heads-up for anyone shopping at this location. Please double-check prices at checkout and be aware that shelf pricing may not always match what you are charged. Transparency and customer service matter, and I hope this location takes steps to address this going forward.