GameStop #0690

4x MSRP Pokemon product when they get it direct from manufacturer. This is worse than FB marketplace scalpers. Hope you crash and burn when the craze is cyclically over. I’ll remember and buy my product elsewhere and I hope everyone else does too.

I arrived there to pick my online-ordered item, but just to learn that my order was cancelled. I did not cancel it, and I was on-time to pick it up (no cancellation email, nothing). The staffs there were confused but not surprised, as this is definitely not the first time. Ironically, they had to call their own customer service, and the message isthe order was fulfilled not cancelled and they need to email some other department to confirm the cancel status shown on their store computer. They refuse to give the item to me, now I needed to wait for the cancellation to really happen and hopefully get my money refunded.

This is to the owner of this specific store location. Your staff needs better customer service skills, they are unethical, unprofessional, rude and disrespectful and racist! . I came in to the store with my daughter this afternoon and no one even noticed us, we were waiting where it said line starts here and they acted like we were not even there. Then a white couple came in and every worker acknowledged them and asked if they needed help while me and my daughter were still waiting in line. I literally had to say something in order for them to notice us! Unbelievable! They were so rude and so racist!!! You should watch your surveillance video so you could see for yourself. To everyone else who is reading this, if you’re not some kind of Asian or white do not even bother coming to this place cause it will be the last place you ever want to be at, the people that works here really sucks! Rude, unprofessional, racist staff here. Horrible service, terrible people!!

Great hourly staff, however bad business practices from the company as a whole.

This place should get negative 20 stars. I came from Hayward to get a cord for my X box. I looked on the map said I'd get there in time so I got my things and went. Got there with more than enough time to spare and the door was locked. The people working there looked right at me (some kid with an afro light skin and another with long straight hair SHOULD DEFINATLY LOSE THEIR JOBS FOREAL) and knew I was outside but then just kept it moving. Shut off the lights and did me dirty. This is terrible customer service. I wrote this review right out front and they vacuumed up and pretended I was invisible. I don't recommend anybody go to this store. They clearly don't care about the customer or want their business and I for one will never be giving them another dime of my money again. If you are owner of this store I would be replacing these guys with employees who care more about the company than getting off work a bit early, shutting the store down early (against the law during business hours), and the customers who make the company stay successful enough to pay the checks they bring home. This is horrible business and I will be contacting the owner first thing in the morning to complain about this.