GameStop #0451

Had an unpleasant interaction with Antonio today. Was looking for a Lumiose city tin with my significant other and went to the counter to purchase a tin. Asked Antonio if we could get one, and he proceeded to pull a random tin. Before being shown the tin we asked if we could choose the tin ourselves, since each had a different artwork. Antonio then laughed and turned around as if us asking was an annoyance to him. Then as we were going through the box, my partner chose the Gallade one. Antonio then laughs and says “That’s the one I had already chose for you guys at the beginning”. How should we know when you didn’t care to show us or ask us? Don’t know why the guy seemed so annoyed with a simple interaction. We’re not expecting crazy amazing customer service, but the guy was definitely rude.

If I could give no stars I would. how dare you overcharge me! Antonio I hope they remove you because you know good and well those discounted toys cost four bucks not ten! I'm so livid and I won't give one single cent to this scam store again.

I had a really disappointing experience at GameStop today. I’m only 14 years old, and I accidentally broke a cup while in the store and immediately apologized. Instead of handling the situation respectfully, the employees were rude and told me I was banned because I didn’t have the money to pay for it right then. Accidents happen, and the way I was treated was unnecessary and embarrassing. Definitely not the kind of customer service I expected.

What a difference it makes when people actually want to help. I’m a wanna be nerd and since I’m grown now and with money I shopping around for Mario Games. Paws along with her coworkers were so attentive in helping me and giving me information of what stores in the area may have retro Mario games for a Nintendo DS. Just the level of friendliness and compassion they show is what I like to see in corporate store like this. No, they didn’t have what I was looking for but for sure will be back when I’m in search of new Nintendo games for newer consoles. Thanks again Ms. Paws!

I really like this store is not their fault they have no power on their return policy and i understand they won’t warn their customers since is print in the bottom of their recipes but if you buy something and you open the box you can’t get no refund on it it doesn’t matter if you didn’t use the product or if you spent over 80 dollars Something I do see other companies do warn even if is on the bottom of the receipt that makes them a good customer service, but in this case Is not for this location they won’t go beyond and probably don’t get pay enough to do beyond ,now I have something I can’t use or unable to return but if it helps them with sales since there is a rumor game stuff is struggling I am actually happy I am helping a company in need enjoy I do have to give one star that is even for me you get my money y just give you one star review not a big deal it won’t make you go out of business thanks