GameStop - 0332 - Washington Square

I find the manager or shift lead condescending and incredibly impatient with the other staff members and customers. We called ahead asking if a certain figure was still in stock and they clearly didn't want to check so they said it wasn't. I had a feeling they didn't bother actually checking (used to work in retail) and I took my nephew anyway. Of course the item was in stock. We bought the figure and the sales associate was just rude and short with my nephew...I ended up stepping in and paying because I was fed up with the situation. This place is awful and customer service is nonexistent.

Not sure if Sammie is store manager but the way she spoke to her employees is actually disgusting. I hope she is held accountable or trained to do better. No one should be spoken to in that matter. I’m sorry to the 2 other employees Sean and Angie . Thanks for the help yall were great!

To whom this may concern. My experience at this location made me feel uncomfortable. It does not have to do with the employees, but it was the Manager/supervisor that was there on Monday June 1st, 2026 between 7:00pm and 7:21pm. As a customer I believe that a manager/supervisor should not disrespect their coworkers/employees in an environment where customers are present. The manager/supervisor told the worker, "Do not call or text me if it is not important, and do not contact me if its something that you can handle. You can contact me only if it's an emergency." The worker looked upset when that was said to them. The there were kids that were wanting to purchase a game but they were on face time with their friend so they can see which game they needed to get. The manager/supervisor said to the kid, "You are not allowed to record in the store." The kid said, "I am not recording i am on FaceTime with my friend." Then the manager/supervisor said, "Please put your phone because you are recording." The kid responds back, "I am not recording i am on FaceTime." The kid puts their phone away. I am only putting in this review because of what I have witnessed in the store while I was a customer making a purchase.

For my son’s birthday, I got him a switch, and I wanted to get him controllers in his favorite colors. I orders 2 controllers online. One of them, that came from Chicago, was in pretty good shape. The other, that I received from this store, was broken in multiple places upon inspection from the “Quality Pre-Owned” bag that you see in the background. I have never been more disappointed in my entire life than spending 70+ dollars on half of a working set of controllers. I will never be buying preowned from GameStop ever again in my life. Thank you for wasting a week of my life waiting for this complete let down. I’m sure my kid will be stoked to receive a broken controller.

Ordered from the website and tried to return in store. The email said I had until February 12. The new manager (Sammie?) was quite rude and and made me go get my id from the car which okay it’s fine. But then she says that “the computer says my return window is over” (keep in mind it’s literally January 17 today) and that she can only issue me a store credit gift card. I received the item 3 days ago! I don’t want a gift card to game stop! I want my money back! Terrible service and condescending attendant. One other lady was incredibly nice to us, though. Appreciate her. EDIT: contacted GameStop online and they immediately refunded me. Amazing service from them. But not from here.