Best Buy - Utica

The five stars are for JULIA...not so sure what I would give the other 5 associates I encountered today. Went into the store with an old ipod touch filled with music that i've been unable to get to work in my new car due to difference in bluetooth capabilities. The initial people I talked to really pretty much laughed at me (especially one guy who literally laughed at me because of the age of the item, and one girl who dismissed me as it couldn't be done and I hope both of them read this review) but I was determined to get it to work since I didn't want to download all that music on my phone. They suggested I talk to the Geek Squad I believe in an effort to get rid of me. Well, I did just that and JULIA helped me get it working! She went out of her way to ask another associate and then offered me two options to try. I tried both and the second one was a success. If only every associate was like JULIA! I have tried multiple times to reach her by phone but have found calling the store is also a futile task. Hopefully Julia will see this...and Julia's boss will see this. I want her to know how thankful I am for her help. Thank you so very much!

Some of the best service I’ve ever seen. I came in with my computer hoping to get it looked at. Not only was the guy who was helping me so kind and so helpful he was able to avert the crisis I was having and fixed my computer. The depth of knowledge and experience these guys at the geek squad have is un matched. I would recommend anyone who has computer issues to go to this locations Geek squad. You made my entire day and year by being so helpful and supportive. A 10 out of 10 experience and I will be coming back if I ever need anything else done with my electronics. If you have electronics that need fixing these are the guys to go to. Thank you for such excellent customer service and quality and quick response times.

Abbie at the Geek Squad counter: I went from crying to smiling; she was so kind yet professional, a young lady who could answer all my questions in such a way I felt respected and encouraged; after the tech fixed my computer and I came back for my computer she was able to answer another cluster of questions from me, not just vaguely but with facts told in a way a technologically undereducated person could understand. At 52, knowing a life lived without so much technology, I can feel trapped. It felt like Abbie was prying me out of one🙂

Bought appliances here for the 4th of July sale. Gino sold me a dishwasher install without asking any questions about my kitchen or current set up of my existing dishwasher. Well best buys 3rd party showed up to install my dishwasher and they were making excuses to not do it before they even walked in the door. First thing the guy said is oh your house is old. As soon as I heard that I knew my dishwasher wasn't getting installed. They then see that my dishwasher isn't directly next to my sink and go oh we dont have the part to make this work, we also have 5 more jobs today so we won't have time to get it either. They go we will have to reschedule and charge you an additional $100 for parts and labor. Then they say we'll lets check your water valve to see if we can even do the job. Then they go oh its going to be $500 to fix that. So the 3rd party attempted to upsell me another $600 after I paid best buy $200 for the install. The dishwasher itself was only $450. I know how to do the install, having it done was to save me time and frustration. Well im now more grumpy and lost the time and I still have to install the dishwasher myself. Shame on best buy and shame on Gino for not knowing what questions to ask to avoid this kinds of issues. He is either unqualified, under trained, or just does not care. Don't go there and do not buy anything from Gino. He also lied and said i would get an escalation call about my issue within and hour and a day later i am yet to get that call.

I was greeted by Jess as soon as I walked in, and she made me feel welcome from the start. Mickey was absolutely wonderful to work with! She was friendly, patient, and incredibly knowledgeable. She took the time to answer all of my questions, helped me find exactly what I needed, and made the entire experience easy and stress-free. Their customer service went above and beyond, and I truly appreciated their kindness and professionalism. Thank you, Jess and Mickey, for making my visit to Best Buy such a great experience!