Best Buy - Pasadena

We live in Pearland and have been to the Pearland BB, the Clear Lake/Webster BB, and Pasadena BB. Pasadena is by far the better store in every single way. Customer service and friendly and knowledgeable staff is on point!! We will absolutely drive to Pasadena for all of our purchases! Also…less traffic. lol

Came to this location, June 27 at 6:30 PM and the front desk service was unacceptable. Three employees there and I was waiting for three minutes just to get served. I had to acknowledge them from their conversation just for them to complete my purchase. A middle-aged woman and a Caucasian individual did not even acknowledge my presence. They were making jokes when I asked for service. A Latino male completed my transaction and he And he was great.

It is absolutely ridiculous that you cannot talk to an actual human at the store. I tried to call to talk to a manager because a geek squad van that almost ran me off the beltway feeder this morning and I keep getting transferred to customer support in God knows where. The driver needs to be held accountable, he swerved over two lanes and almost clipped my front end and then slammed on his brakes in front of me. The vehicle number was G05345.

Bestbuy use to be a great place to shop for appliances, but after covid bestbuy is the worst place to shop, my Worse experience started with Best Buy back in November of 2025 when I purchased a Samsung Internet refrigerator, my experience buying a Refrigerator from bestbuy has been the worst experience in my lifetime of 58 years,, I went into bestbuy store To make a purchase of a Samsung refrigerator the reason why I choosed Best Buy I felt like this wasThe safest place to buy a good product a dependable product, bestbuy have this white glass Samsung Internet refrigerator on display without a scratch on it, a beautiful refrigerator that my wife wanted,, I went home read reviews on it and the refrigerator had a lot of bad reviews but I didn't understand why because I knew several people that had one for over 5 years with no problems, So i made a online purchase For the white glass Samsung Internet refrigerator in Nov 2025 & as of today Feb.7, 2026 bestbuy made five delivery attempts each refrigerator had damage on it at critical areas.. are you hearing me bestbuy 6 Damage refrigerators from your warehouse attempting to PUT a damaged refrigerator between my cabinets without me noticing the damage, so on today Feb. 7, 2026 this was bestbuy 6th delivery attempt of trying to deliver a refrigerator that's not damaged, all of bustbuy refrigerators where damaged And they're actually trying to conceal the damage and put a damaged refrigerator without the customers knowing that the refrigerators are damaged they don't last very long when they've damaged the refrigerators, I believe why Samsung has so many bad reviews about their Samsung refrigerators because Best Buy is damaging them with their inexperienced warehouse help they're damaging them with the forklift in the loading and unloading process , 6 damaged refrigerators is not a coincidence. when you bring 6 damaged refrigerators to my residence It's not an accident it's with intent. Best Buy get your stuff together and bring me a undamaged refrigerator Exactly what I paid for. A pic of the 6th refrigerator Best Buy has attempted to put between my cabinets without me noticing the damage, I do believe best buy is doing all their customers like this so it's time for a class action lawsuit, Check for damage on your refrigerators if you bought it from the Best Buy. I included a picture of the damage areas on the damaged refrigerators and also a picture of the type of forklift that damages these refrigerators like this. The pic of The refrigerator is the one that was attempted to be delivered today February 7th which is the 6 damaged refrigerator Best Buy you delivered another damage refrigerator Dee's refrigerators that you are selling as new in your store appear to be refurbished open refrigerators repaired out the Box, & has been telling / lying to me sayimg these refrigerators are unopened boxes, I included another video of Best Buy not being truthful saying that these refrigerators be in unopened boxes until they arrive to my residence, as you can see that's a lie

Manager ‘Justin’ refused to honor product price shown. Even as product is priced wrong and the location is filled with that product. Best Buy used to honor this, but now they just put items in the wrong location and let you guess at the price. Best Buy rewards member and credit card holder….but they do not care about customer. May be less steamed about it if the Manager was less cocky about how he explained it was the wrong tag for the product. Go somewhere else. Update, they responded below but did not resolve issue. Vanessa actually responded in attached photo….action taken internally means the customer is wrong and they will continue to bait and switch pricing