Best Buy - Henrietta

Stopped in to buy stereo speakers. The staff person was very helpful & helped us order exactly what we wanted. We were able to ship the speakers to our home address. A good experience!!

I tried to return two ink cartridges that I had mistakenly bought. They were the wrong size. But the service desk at the Henrietta NY store refused to refund my purchase price ($84) or exchange them for cartridges of the right size because the cardboard container had been opened. The cartridges had not been but opening the box was how I found out they were the wrong size. As a longtime customer of Best Buy and of that particular store, I expected better.

As a long-time customer who has frequently purchased, returned, and reviewed products from Best Buy and other technology retailers, I have valued the Open Box Program for its competitive pricing. However, recent experiences have been disappointing. Within the past two days, I purchased Lenovo Auro Edition Premium Laptops—one from the Greece, NY store and another from the Henrietta, NY store—both advertised as being in good condition. At the Greece location, after discussion with the manager, the condition rating was revised to fair due to numerous stickers on the device. Although both laptops were packaged in the standard blue box with the charger, they were blemished with sticker residue on the lid, bottom, and keyboard deck. Premium alloy laptops are particularly vulnerable to permanent oxidation from adhesive, resulting in visible, irreversible damage. Despite more than two hours of cleaning, the oxidation marks persisted, undermining the appearance of what should have been a premium product. This falls short of the quality expected from a reputable company like Best Buy. To preserve customer trust, Open Box items labeled as “Good” or “Excellent” should include all original accessories and packaging, be free of preventable cosmetic damage, and customers requesting replacements or refunds should be treated with professionalism. Furthermore, stickers should never be applied directly to devices, as this practice causes damage and increases return rates.

Best Buy is well laid out with good signage. They stock a good range of mobile phones, cameras, appliances, video games, chargers, TV’s, Lego sets and much much more. What impressed me the most was the amount of Dyson products! I will be back if I fancy splashing out on a new Dyson. What didn’t impress me was the lack of iPhone cases. I couldn’t find a replacement for my iPhone 14 Pro so left empty handed. The staff are ok, not super helpful. There is plenty of parking.

Very impressed with the floor crew here. Last minute stop, right before closing, and the team and manager offered successful assistance with a smile and expedited my wonderful experience.