Best Buy - East Lansing

The manager here, a bald man, was incredibly pushy and passive aggressive. "You don't shop here often, I can tell." "You know, if you ask me questions, I can answer them, and that's how we help you. That's why we're here." Many comments like this, constantly throughout.

Waited for 40 min for Service while the store was empty, most of the Associates on the phone are specifically where hanging out on their phones, there was no greeting or the basic I'll be with you soon. Simply ignored, I will not walk into the store if you need phone related assistance. For laptops and computer it was a good service, not the best I had the person tried but seem inexperienced.

From one "Gander" to the next. If you are looking to be a piece of meat, this location will be the right location for you. From the time you walk in, till exit. These folks wont let you forget, your wallets and minds belong to them. If you hurry, you might even learn how awesome their communication skills are. From the man in the back of the store. "Security", is all about popping out and showing a fella who's in charge. My only issue today, was being able to find an adult to help me. Is this new?

Had Keegan help me out with my switch to Verizon at this stores kiosk . AMAZING SERVICE! Could not recommend enough ! Professional , kind , thorough and thoughtful service. Just going from a Verizon store to Keegan was night and day . No sales tactics, no pressure just good honest advice as well as service . I write this review 2 weeks later as he took time out of his day to call and confirm I got all eligible incentives/rewards available during the easy, stress free switch in service providers . Outstanding work Keegan ! As a consumer you are setting a standard that is impossible to beat.

Customer service is low on the list of priorities. This isn't the first time I've had problems with this Best Buy location, but it's definitely the last because I'll be spending my money somewhere else. I bought an item after being assured if it didn't meet my needs it could be returned without a restocking fee. It didn't work for me, so I went to return it a few weeks later and found out, of course, there was a $50 restocking fee. I spoke with a manager who said he didn't "doubt" one of his employees told me there would be no restocking fee, but there was nothing he could do about it. $50 is a lot to me. It shouldn't be anything to a 14 billion dollar company. But apparently it's s worth losing a Best Buy Total memeber who spends thousands of dollars in your store each year.