Best Buy - Apple Glen Cross

They deserve 2.5 stars. Every time I go in there I have to find an employee to get help. The past 2 times I found them just standing around talking to other employees. When I asked for help both times they both acted like I was bothering them. I wont be going back. Amazon is cheaper for the same items.

Hugh shout out to Hunter, Tay, Chad, and Jackson at Apple Glen, Best Buy for the "Above and Beyond" help. My son went in looking for a new laptop computer for his 1st year at Ball State in Architecture & Interior Design. He went in at 2pm and we didn't leave until 7:30. Mind you there was an unmentionable amount of issues that made this take so long! Hunter was awesome walking him through what he needed, what would be best for warranty and anything else he needed. But... then the issues started... the system rejected my son's payment card. He called us and we directed him to go to the bank, check the card and make sure the upped his limit for it to go through. He did that. Was issued a new card and upped his limit. Still not happening. He called his Dad and I. We showed up around 6:20 and we went through the same issues. We tried our cards and even a personal check.... nope. Eventually with Hunter and Tay's help, along with Chad and Jackson assisting, we finally got it to all work out. We had a lot of learning moments and a few laughs. I was a really proud mom and person, of not only my son for pushing through for the computer, but also of each and every person mentioned above for being hard working, determined, kind, and caring adults. These people were top notch and not one made me want to roll my eyes or sigh in frustration! That says a lot in today's world! Thanks again to the hard working, caring helpers: Hunter, Tay, Chad, and Jackson. *BEST BUY NEEDS TO KNOW WHAT/WHO THEY HAVE WORKING FOR THEM!!! All for a laptop computer and an 18 year old kid 🫡🥰🫠

The store over all is the problem. The staff was fine. Asked if we needed help and tried to help and answered questions. No the store is the problem. They have reduced the invitory soo much that their is no point to go to the store. No movies or music. Gaming section was laughably small. Gaming computers and laptops are C tier at best and are over priced. And this is just a few issues. Store was clean. Staff helpful.

I want to recognize the management team for their excellent service. Filing a claim for my broken phone could have been difficult, but they worked with me through several steps to ensure I got an express replacement. Their courtesy and willingness to find a solution made a huge difference. They are a credit to this store!

It's Best Buy. Exactly what you expect it to be inside, nothing more, nothing less. We were not greeted upon entering as there was nobody at the door. Also didn't find what we visited for. But it was still a normal Best Buy visit.