Firestorm Cards

The single worst customer service experience I have ever had in my life, do not use this website I ordered a board game through their website and was told there was a problem with my payment being processed I was asked to pay them directly through paypal instead which I then did I didn't receive any sort of order confirmation, and after genuinely weeks of sending numerous emails without any reply at all I finally received one saying they still haven't got the money for my order Paypal showed it as having gone through at my end and just waiting for Firestorm to accept the payment from their side I advised Firestorm of this and sent screenshots etc Again, numerous emails over several weeks without any reply whatsoever from Firestorm and eventually I simply gave up and cancelled the payment I don't know if it's incompetence or laziness or some sort if attempt to scam people but wow, absolutely atrocious experience without anything to redeem it whatsoever. Should be shut down To anyone reading this this is not a one off isolated incident, there are other reviews here criticising the exact same problem of being told there was a payment error, send it directly through paypal and then never getting anywhere

Ordered a board game on the 31st May and the next day was emailed by Jimmy saying there was a problem with my PayPal payment and instructions on how to pay direct, which I did. Since then nothing. My emails to Jimmy and attempts to contact via the website have been ignored and the phone number listed on google is no longer connected. Over a week later and with my order still listed as "pending" I'm forced to try and recover the funds via PayPal.

I don't usually share negative reviews, however I don't want people to share the same experience I've had. Absolutely terrible customer service. They were selling Lorwyn eclipsed collector boosters on their site, however I had an email back saying they're out of stock (which is fair enough). However the email they sent me didn't make any sense, as they said they would either refund or credit me £0.00. They've obviously used a template and been too lazy to update the figures. I've contacted them several times and no one has bothered to get back to me, so I've had to go through PayPal to sort this.

Completely took me by surprise as it doesn’t look like a walk in shop but the guy was friendly and great help! I managed to pick up the new set of Pokemon and even said it would be more if i wanted to pick up another probably to stop those dreaded scalpers! What a top bloke and respect it. Very happy customer

Ordered a Pikachu V tin from Firestorm. The tin arrived with very loose shrink wrap that didn’t look like factory sealing — I’ve bought and collected tins before and this was not the same. I raised it with the shop, and while they said it came from their distributor like that, it still left me feeling uneasy as collectors I showed it to agreed it didn’t look right. I did end up opening it (it was for my daughter’s birthday), but the experience has knocked my confidence a bit in ordering sealed products here again. Sharing a photo so others can judge for themselves